IT teams, DevOps, education, managed service providers and SaaS or e-commerce companies that depend on third-party cloud services and want one consolidated outage view plus a shareable status page to deflect support tickets.
Subscription SaaS with three published tracks: Business, Enterprise and Education, plus a 14-day free trial with no credit card required. Business pricing is tiered: the base level is listed at $72/month billed annually ($79 monthly) and includes 3 boards, 1 user, 100 status-page subscribers, 1 mont
Small e-commerce and support teams (roughly 1–5 agents) that want web chat, social and email in one inbox, plus optional AI answering and lead capture, and non-technical operators who want quick widget setup.
Free plan: $0 with 1 operator, 25 conversations/month and 14-day history. Paid chat plans billed annually: Solo $17/month (1 operator, unlimited conversations, 50 AI reply assists), Plus $25/month (3 operators, Flows, MCP & API, 250 assists), Expert $83/month (5+ operators, 500 assists
Customer support organizations whose tickets are complex, action-heavy and span multiple systems, and teams already on Zendesk or Intercom who want to add an AI layer without migrating. Also suits teams with no helpdesk that want ticketing plus AI agents in one place.
Priced per conversation, not per seat, with no per-seat cost. Annual billing saves 20 percent versus monthly. Free: $0, 100 conversations with no top-ups or overages, 3 seats and 3 AI agents. Plus: $150/mo billed annually, 250 conversations/mo, extra packs of 100 for $65 ($0.65 per conversation), $2
Software and SaaS teams that want one tool for support conversations and product feedback, from startups on the Growth plan to multi-team and enterprise organizations needing SLAs, workflows, SSO and multi-brand workspaces.
Free plan is $0 with 1 seat. Paid seats are billed yearly at $29 per seat per month (Growth), $59 (Professional) and $99 (Enterprise)
Gmail or Google Workspace teams whose support runs mainly over email and who want shared inboxes, ticketing and AI help without leaving Gmail. Also fits small-to-mid support, operations, finance, IT and HR teams handling complex, multi-step customer or employee requests.
Hiver in Gmail is sold as a per-user monthly subscription in three published tiers: Growth at $25 (listed from $35), Pro at $55 (from $65) and Elite at $85 (from $95), with AI included across plans and higher tiers adding features such as SLAs, CSAT analytics, AI QA, AI Insights, SSO and HIPAA. A Go
Backend teams that want to add real-time updates without rebuilding their stack, especially those on frameworks with weak long-lived-connection support (Django, Flask, Laravel, Rails) and teams broadcasting to very large audiences or needing self-hosting and no per-message billing.
The core is open-source and self-hosted, so there is no monthly subscription and no per-message billing
Mid-market and enterprise support, sales and marketing teams that want one platform for website chat, email, WhatsApp and social messaging, with optional AI agents and GDPR-friendly hosting in Germany. It also suits teams running WhatsApp newsletters, catalogues and click-to-WhatsApp campaigns.
Free plan at 0 €/month with 1 seat, 1 channel and 200 conversations. Pro is listed from 105 €/month billed monthly or 87 €/month billed annually, with a minimum of 3 seats. Enterprise is priced on request with a minimum of 5 seats. Prices exclude VAT. AI and automation are paid add-ons: Connect AI A
Small businesses, solo operators and support teams that want website chat with unlimited agents and channels at no software cost. Teams that want a lightweight CRM and ticketing attached to conversations without buying a separate suite.
Core software is free with no limits on agents, concurrent chats or sites, and no ads. tawk.to earns money through optional paid add-ons: AI Assist at $29/mo, Whitelabel branding removal at $29/mo, Voice Agents from $49/mo plus usage, Data Enrichment from $59/mo, and a Hired Agent service at $1/hr f
Small and growing support teams that want email, live chat, phone and social channels in one ticketing inbox, and buyers who prefer to bring their own AI provider rather than pay per AI resolution.
Priced per agent per month, billed annually or monthly, with no setup fee. Regular annual prices are $15/agent/mo for Starter (up to 5 agents), $29 for Team (up to 15 agents) and $49 for Business (any team size)
Support teams that want AI agents and a full help desk in one platform without per-human-seat fees, especially startups and small-to-mid businesses, plus enterprises needing SOC 2, GDPR and HIPAA-with-BAA compliance on the top tier. Also fits teams migrating off Zendesk or Freshdesk, since free data migration and up to six months of remaining contract fees are offered.
USD, taxes extra. AI plans are billed yearly and include unlimited human agents under a fair-use policy (named humans supporting your own customers
B2B SaaS companies with a dedicated Customer Success team (CSMs, CS leaders, CS operations, account managers) that want customer data, health scoring and automation in one place. Teams running one-to-many/PLG, hybrid or one-to-one CS operating models.
Three plans (Tech-Touch for one-to-many/PLG, Hybrid-Touch, High-Touch for one-to-one CS) are all quoted by request
Small and mid-sized web and mobile businesses, including teams moving off Intercom or Zendesk, that want live chat, shared inbox, AI answers and email marketing in one product with unlimited contacts on all plans.
Subscription SaaS billed monthly or annually (annual saves about 20%, paid upfront), priced per team member: Basic from $15/user/month, Pro from $25/user/month, and a flat Unlimited tier around $620/month for unlimited team members. All plans include unlimited contacts
Customer support, documentation and internal operations teams that already maintain a knowledge base and want a source-citing chat assistant layered on top of it. Also fits pre-sales lead capture and agencies building bots for several client knowledge bases.
Free plan at $0 for personal use with 1 bot, 50 source pages and 100 monthly AI credits. Paid plans run $49/month (Personal), $149/month (Standard) and $499/month (Business), plus a custom Enterprise quote
