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Featurebase

featurebase.app ↗

By Cordnet OÜ (Featurebase)

Featurebase is a customer support and feedback platform built for software teams, combining a shared help desk inbox, live chat and email channels, an AI agent (Fibi) that resolves conversations, a self-serve help center, and a feedback and feature-request board in one subscription.

Customer SupportPublic web research
Visit product ↗AI Profile ↗
Source-backed public recordPrimary source ↗

Snapshot

Continue to About ↓
What it does
  • Featurebase is a customer support and feedback platform built for software teams, combining a shared help desk inbox, live chat and email channels, an AI agent (Fibi) that resolves conversations, a self-serve help center, and a feedback and feature-request board in one subscription.
More detail
  • It is aimed at SaaS and software companies that want to handle support and capture product signals in the same tool.
Best for
  • Software and SaaS teams that want one tool for support conversations and product feedback, from startups on the Growth plan to multi-team and enterprise organizations needing SLAs, workflows, SSO and multi-brand workspaces.
Pricing
  • Free plan is $0 with 1 seat.
More detail
  • Paid seats are billed yearly at $29 per seat per month (Growth), $59 (Professional) and $99 (Enterprise)
  • monthly billing is available but the exact monthly rates are not disclosed on the pricing page.
  • Fibi AI Agent is included on every paid plan and metered at $0.49 per
Main limitation
  • Non-software businesses looking for a generic industry helpdesk, and teams that need AI resolution without paying per resolution or that need more than one seat on a free tier.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Featurebase is a customer support and feedback platform built for software teams, combining a shared help desk inbox, live chat and email channels, an AI agent (Fibi) that resolves conversations, a self-serve help center, and a feedback and feature-request board in one subscription.
  • It is aimed at SaaS and software companies that want to handle support and capture product signals in the same tool.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Help desk shared inbox YesOne inbox for conversations with ticketing, live chat, views and SLAs.
Fibi AI Agent resolution YesAI resolution in live chat and email on paid plans, metered at $0.49 per resolution.
AI Copilot and macros YesDrafts replies and summaries for human agents; included from the Growth plan.
Help center and documentation YesPublic help articles and API docs; private and multilingual help center on Professional and above.
Feedback boards and roadmap YesCollect, prioritize and link feature requests to supporting customer feedback.
Outbound messaging YesTargeted chats, banners, emails, product updates, surveys and product tours.
Workflows and SLAs LimitedNo-code visual automation, SLAs and round-robin assignment are on Professional and above.
API, MCP and webhooks YesREST API, MCP and webhooks available; HubSpot and Salesforce on Professional and above.
SAML SSO and SCIM LimitedAvailable on the Enterprise plan only.
SOC 2 Type II and GDPR compliance YesStated on the official pricing page.

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Evidence

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Verification
  • Scribble researched these facts from the linked public sources.
  • The owner has not manually confirmed every field.
Last reviewed
Primary source
featurebase.app
Technical profile details
Record ID3836bbf0-a547-4132-901c-679ff28486e0Canonical URLhttps://profiles.scribble.network/listing/featurebase-3836bbf0