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Hiver in Gmail

hiverhq.com ↗

By Hiver

Hiver in Gmail is a helpdesk product that turns a team's existing Gmail or Google Workspace inboxes, such as support@ and info@, into shared, tracked, AI-assisted support queues run mostly inside Gmail via a Chrome extension.

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Snapshot

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What it does
  • Hiver in Gmail is a helpdesk product that turns a team's existing Gmail or Google Workspace inboxes, such as support@ and info@, into shared, tracked, AI-assisted support queues run mostly inside Gmail via a Chrome extension.
More detail
  • It combines shared inboxes, ticketing, cross-team collaboration, integrations, and AI agents that investigate issues, draft replies, and take actions with human approval.
  • It is one of two Hiver products, alongside the standalone omnichannel platform Hiver Omni.
Best for
  • Gmail or Google Workspace teams whose support runs mainly over email and who want shared inboxes, ticketing and AI help without leaving Gmail.
More detail
  • Also fits small-to-mid support, operations, finance, IT and HR teams handling complex, multi-step customer or employee requests.
Pricing
  • Hiver in Gmail is sold as a per-user monthly subscription in three published tiers: Growth at $25 (listed from $35), Pro at $55 (from $65) and Elite at $85 (from $95), with AI included across plans and higher tiers adding features such as SLAs, CSAT analytics, AI QA, AI Insights, SSO and HIPAA.
More detail
  • A Go
Main limitation
  • Outlook-first or non-Google teams, and multi-channel-first teams needing WhatsApp, voice or social, which Hiver directs to its separate Hiver Omni product.
More detail
  • Teams needing heavy customization or expecting low per-seat costs as they scale should weigh documented limitations.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Hiver in Gmail is a helpdesk product that turns a team's existing Gmail or Google Workspace inboxes, such as support@ and info@, into shared, tracked, AI-assisted support queues run mostly inside Gmail via a Chrome extension.
  • It combines shared inboxes, ticketing, cross-team collaboration, integrations, and AI agents that investigate issues, draft replies, and take actions with human approval.
  • It is one of two Hiver products, alongside the standalone omnichannel platform Hiver Omni.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Shared inboxes and ticketing YesTurns Gmail inboxes such as support@ into shared queues with assignment and status tracking.
AI agents and copilot YesAI investigates requests, drafts contextual replies and takes actions across connected tools with human approval.
Skills for repeatable AI procedures YesTeams define step-by-step procedures AI follows for recurring complex requests.
Cross-team collaboration Yes@mentions, Jira/Linear linking and Slack discussions from within the workspace.
Integrations YesOfficial pages cite CRM, Jira, Linear, NetSuite, Salesforce, Stripe, Slack and Asana, plus 100+ third-party integrations.
Analytics and SLAs LimitedResponse-time, SLA and CSAT reporting is tier-dependent, with advanced analytics on higher plans.
AI quality assurance and insights LimitedAI QA, AI Insights and Customer Intelligence are listed on the Elite tier.
Help Center YesExternal or internal article portal, with AI-assisted knowledge upkeep.
Standalone web app NoThis product requires Gmail plus a Chrome extension; the standalone platform is the separate Hiver Omni product.
Non-Gmail email and multi-channel support NoOutlook and channels such as WhatsApp, voice, SMS and chat are served by Hiver Omni, not this product.

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Last reviewed
Primary source
hiverhq.com
Technical profile details
Record ID25dfb439-e41b-479b-90e2-da5a6dc7eb13Canonical URLhttps://profiles.scribble.network/listing/hiver-in-gmail-25dfb439