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Botpress

botpress.com ↗

By Botpress Technologies, Inc. (Botpress, Inc.)

Botpress is an AI agent platform for customer support that builds agents able to look up and change account data and take real actions such as issuing refunds, correcting orders and updating billing details, rather than only answering questions.

Customer SupportPublic web research
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Snapshot

Continue to About ↓
What it does
  • Botpress is an AI agent platform for customer support that builds agents able to look up and change account data and take real actions such as issuing refunds, correcting orders and updating billing details, rather than only answering questions.
More detail
  • It also includes Botpress Desk, a full ticketing helpdesk, and can sit on top of an existing helpdesk such as Zendesk or Intercom without migration.
Best for
  • Customer support organizations whose tickets are complex, action-heavy and span multiple systems, and teams already on Zendesk or Intercom who want to add an AI layer without migrating.
More detail
  • Also suits teams with no helpdesk that want ticketing plus AI agents in one place.
Pricing
  • Priced per conversation, not per seat, with no per-seat cost.
More detail
  • Annual billing saves 20 percent versus monthly.
  • Free: $0, 100 conversations with no top-ups or overages, 3 seats and 3 AI agents.
  • Plus: $150/mo billed annually, 250 conversations/mo, extra packs of 100 for $65 ($0.65 per conversation), $2
Main limitation
  • Voice-first operations, since voice is listed only on the custom-priced Enterprise plan and is marked unavailable on Free, Plus and Team.
More detail
  • Teams needing only a lightweight FAQ widget may find the conversation-based metering and add-ons heavier than necessary.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Botpress is an AI agent platform for customer support that builds agents able to look up and change account data and take real actions such as issuing refunds, correcting orders and updating billing details, rather than only answering questions.
  • It also includes Botpress Desk, a full ticketing helpdesk, and can sit on top of an existing helpdesk such as Zendesk or Intercom without migration.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Action-taking AI agents YesRefunds, account updates, order corrections and proactive outreach handled directly by the agent, per the official homepage.
Multi-step workflows across systems YesCoordinates several systems in one motion, closing the loop on a ticket.
Escalation with full-context handoff YesEscalation rules and fallback logic pass history, account details and troubleshooting steps to humans.
Botpress Viber prompt-based builder YesNatural-language agent building with instructions, playbooks, tools, simulations and channels; no code or canvas.
Botpress Studio visual builder YesDrag-and-drop canvas plus code editor, knowledge bases, tables, multi-LLM strategy, API access and emulator.
Botpress Desk helpdesk YesTicketing with priorities, tags, custom fields, merging, snoozing and threaded replies; runs alongside an existing helpdesk.
Voice channel LimitedListed only on Enterprise; the pricing comparison shows voice unavailable on Free, Plus and Team.
SOC 2 and GDPR compliance YesSOC 2 compliant, GDPR compliant and penetration tested by KPMG, per the official homepage.
Free tier Limited100 conversations, 3 seats, 3 AI agents, no top-ups or overages.
Delivery or geographic availability LimitedCloud-only SaaS delivered on AWS with automatic scaling, accessed via browser, API and TypeScript ADK; no physical shipping applies. Company is headquartered in Montreal, Canada, and founded in 2017 per LinkedIn. The official pricing page l

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botpress.com
Technical profile details
Record ID340d5c54-ad43-428b-b7e3-fb98bc4ef614Canonical URLhttps://profiles.scribble.network/listing/botpress-340d5c54