Snapshot
Continue to About ↓- What it does
- HelpCrunch is a customer communication platform that puts a customizable live chat widget on websites and mobile apps and pulls chat, email and messenger conversations into one shared inbox.
More detail
- It adds AI agents trained on your own knowledge base, a self-service help center, email campaigns and lead-capture popups for support, sales and marketing teams.
- Best for
- Small and mid-sized web and mobile businesses, including teams moving off Intercom or Zendesk, that want live chat, shared inbox, AI answers and email marketing in one product with unlimited contacts on all plans.
- Pricing
- Subscription SaaS billed monthly or annually (annual saves about 20%, paid upfront), priced per team member: Basic from $15/user/month, Pro from $25/user/month, and a flat Unlimited tier around $620/month for unlimited team members.
More detail
- All plans include unlimited contacts; email volume beyond the inclu
- Main limitation
- Large enterprises that require documented SSO, SOC 2, HIPAA, data residency or enterprise SLAs, since none of these are evidenced on the official pages reviewed.
More detail
- Teams that need native desktop apps should also look elsewhere, as Windows support is only listed as planned.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- HelpCrunch is a customer communication platform that puts a customizable live chat widget on websites and mobile apps and pulls chat, email and messenger conversations into one shared inbox.
- It adds AI agents trained on your own knowledge base, a self-service help center, email campaigns and lead-capture popups for support, sales and marketing teams.
What it helps with
- Scattered conversations across chat, email and messengers lead to missed, repeated or out-of-context customer interactio
- Repetitive support questions consume agent time that AI agents trained on the company's own knowledge base can handle ar
- Customers need self-service answers, which the knowledge base provides as a standalone site or embedded in the chat widg
- Website visitors need to be captured and pre-qualified as leads through popups, auto-messages and chatbots.
- Re-engagement and follow-up require email campaigns, sequences and automatic resend of unread chat messages by email.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Multichannel live chat widget | Yes | Customizable to brand style; runs on websites and web apps via JavaScript, with iOS, Android and React Native SDKs for in-app support. |
| Shared inbox | Yes | Aggregates live chat, email and messengers such as WhatsApp, Telegram, Viber, Facebook and Instagram in one dashboard. |
| Email ticketing | Yes | Support email can be forwarded and replies sent from a custom domain. |
| Knowledge base | Yes | WYSIWYG editor, SEO optimization, usable as a standalone help center or embedded in the widget. |
| AI agents | Yes | Trained on knowledge base articles and custom answers, can escalate unknown queries and answer in 120+ languages; vendor claims roughly 20% autonomous resolution, which is a marketing claim, not independently measured. |
| AI Editor | Yes | Assists agents in writing replies and help articles. |
| Email marketing and automation | Yes | One-off blasts, sequences, auto-messages and automatic resend of unread chats by email; email volume limits apply per plan. |
| Popups and lead capture | Yes | Popup builder for contextual offers and visitor engagement. |
| Developer APIs and integrations | Yes | JavaScript, REST and Webhook APIs plus Zapier and other integrations. |
| SMS channel | Unknown | Listed on an older About page but absent from current feature and documentation lists; confirm with the vendor. |
Bot trust
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- helpcrunch.com
Technical profile details
Record ID
560aeffb-c262-4663-bad8-fbe4d8e51f24Canonical URLhttps://profiles.scribble.network/listing/helpcrunch-560aeffb