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Smartsupp

smartsupp.com ↗

By Smartsupp.com, s.r.o.

Smartsupp is a website live-chat widget and shared inbox that also collects Facebook Messenger, Instagram, WhatsApp and email conversations, with optional chatbot flows, AI reply assists and a separate Mira AI shopping assistant add-on.

Customer SupportPublic web research
Visit product ↗AI Profile ↗
Source-backed public recordPrimary source ↗

Snapshot

Continue to About ↓
What it does
  • Smartsupp is a website live-chat widget and shared inbox that also collects Facebook Messenger, Instagram, WhatsApp and email conversations, with optional chatbot flows, AI reply assists and a separate Mira AI shopping assistant add-on.
More detail
  • It suits small e-commerce and support teams that want one place to answer customers and capture leads.
Best for
  • Small e-commerce and support teams (roughly 1–5 agents) that want web chat, social and email in one inbox, plus optional AI answering and lead capture, and non-technical operators who want quick widget setup.
Pricing
  • Free plan: $0 with 1 operator, 25 conversations/month and 14-day history.
More detail
  • Paid chat plans billed annually: Solo $17/month (1 operator, unlimited conversations, 50 AI reply assists), Plus $25/month (3 operators, Flows, MCP & API, 250 assists), Expert $83/month (5+ operators, 500 assists
  • extra operat
Main limitation
  • Buyers who need the AI assistant included in the base chat plan — Mira AI is a separately billed add-on — or who expect the AI to learn automatically from past conversations or to detect whether a human agent is online before handing over.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Smartsupp is a website live-chat widget and shared inbox that also collects Facebook Messenger, Instagram, WhatsApp and email conversations, with optional chatbot flows, AI reply assists and a separate Mira AI shopping assistant add-on.
  • It suits small e-commerce and support teams that want one place to answer customers and capture leads.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Multichannel inbox YesWebsite live chat, connected email inboxes, Facebook Messenger, Instagram and WhatsApp in one dashboard.
Chatbot automation (Flows) LimitedBasic automated messages on lower tiers; full Flows from the Plus plan up.
AI Reply Assistant YesQuotas of 50/250/500 assists per month by plan; includes one-click translation.
Mira AI shopping assistant LimitedSeparate paid add-on, not included in any chat plan; trained via web scraping, XML product feed and custom Q&A, with configurable human handover only during set business hours.
Lead capture and visitor insights YesCollects visitor details and custom fields; shows conversation history and on-site journey; export to CRM.
Reporting and analytics YesMonitor and evaluate team and conversation performance.
Developer and integration surfaces YesJavaScript API, REST API, webhooks, MCP connector for Claude/ChatGPT, Android/iOS SDK, 60+ platform integrations.
Free plan Limited$0 with 1 operator, 25 conversations/month and 14-day history.
AI learning from past conversations NoMira AI does not currently learn directly from conversations; training is via scraping, product feed and custom Q&A.
Agent-online detection before AI handover NoMira does not detect whether an agent is online; handover only works within set business hours.

Bot trust

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—of 100
ChatGPT—/100
Claude—/100

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Evidence

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Verification
  • Scribble researched these facts from the linked public sources.
  • The owner has not manually confirmed every field.
Last reviewed
Primary source
smartsupp.com
Technical profile details
Record IDd4ebf5fd-ca8f-45b1-9fde-5fb36a80d2ceCanonical URLhttps://profiles.scribble.network/listing/smartsupp-d4ebf5fd