Snapshot
Continue to About ↓- What it does
- UserGuiding is a no-code SaaS platform for building in-app experiences inside a web app, including product tours, tooltips, hotspot guides, onboarding checklists, announcement modals and banners, and in-app surveys and NPS.
More detail
- It also provides a knowledge base, resource center, AI support assistant, product changelog, feature-request board with voting, public roadmap, analytics, and user segmentation, authored through a browser extension rather than engineering work.
- Best for
- SaaS product, onboarding, and support teams that want to build in-app guidance, self-service help, and feedback loops without relying on engineering sprints.
More detail
- It fits web apps and websites where a container code snippet and Chrome-extension authoring are viable.
- Pricing
- UserGuiding is sold as a subscription priced by monthly active users (MAU).
More detail
- The official pricing page displays tiers by MAU, but the reviewed text does not expose dollar figures.
- An independent review roundup reports a Starter tier from $249 per month billed annually for 2,000 MAUs, and Growth from
- Main limitation
- Teams that need native mobile app guidance, full-scale product analytics such as session recordings and deep event-level tracking across the whole product, or extensive native integrations across a complex tech stack.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- UserGuiding is a no-code SaaS platform for building in-app experiences inside a web app, including product tours, tooltips, hotspot guides, onboarding checklists, announcement modals and banners, and in-app surveys and NPS.
- It also provides a knowledge base, resource center, AI support assistant, product changelog, feature-request board with voting, public roadmap, analytics, and user segmentation, authored through a browser extension rather than engineering work.
What it helps with
- Low trial-to-paid conversion and poor user activation, addressed through guided onboarding tours and checklists.
- Underused features after launch, addressed through in-app modals, tooltips, and hotspots that highlight features.
- High support ticket volume, addressed with in-app self-service help, a knowledge base, and an AI Assistant.
- Guesswork in product strategy, addressed with usage analytics, in-app surveys, NPS, and user segmentation.
- Scattered user feedback, addressed with a feature-request board with voting and a public roadmap.
- Slow tooling implementation, addressed by a Chrome extension and a claimed 15-minute one-time setup.
- Product announcements that users miss, addressed with a branded changelog and in-app announcement modals and banners.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| No-code product tours | Yes | Built via a Chrome extension with multi-page flows, branching, URL targeting, scheduling, frequency controls, attribute personalization, and step-level analytics. |
| In-app guidance elements | Yes | Hotspots, tooltips, onboarding checklists, announcement modals, banners, and resource centers are included in the toolkit. |
| AI support assistant | Yes | Pulls answers from the customer's knowledge base, PDFs, external URLs, snippets, and in-app guides, with multilingual auto-detection and configurable fallback handoff. |
| Feedback and roadmap tooling | Yes | Feature-request board with private inbox approval, voting, spam handling, and a shared taxonomy with the public roadmap and changelog; listed as available on Growth and Enterprise plans. |
| Product changelog | Yes | Branded Product Updates page with labels, images, emoji reactions, written feedback, and in-app boosters. |
| Native mobile app support | No | The official pricing page states UserGuiding does not support native mobile apps; screens under 800px require contacting the vendor. |
| Full-scale product analytics | Limited | Official review synthesis states analytics are primarily for onboarding and engagement optimization, not session recordings, heatmaps, or deep event-level tracking across the entire product. |
| Native Zendesk integration | Unknown | The official review synthesis cites reviewer complaints about missing native integrations such as Zendesk, but the current integration catalog was not fully reviewed; treat as unclear. |
| EU data hosting | Yes | Optional; free on Growth and Enterprise, add-on on Starter; switching to it causes data loss according to the official pricing page. |
| MCP server for AI agent access | Limited | Listed as live in the site navigation for connecting AI tools and agents to UserGuiding product data, but details were not reviewed in the evidence pack. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- userguiding.com
Technical profile details
Record ID
8c1e2c4d-9d8c-43cc-b659-455c6234a7e5Canonical URLhttps://profiles.scribble.network/listing/userguiding-8c1e2c4d