Snapshot
Continue to About ↓- What it does
- Tidio is a customer service platform that combines a help desk, live chat, chatbot Flows, and the Lyro AI agent.
More detail
- It helps teams answer customer questions across chat, email, and messaging channels and automate repetitive support and sales conversations.
- Best for
- Businesses that want to automate repetitive customer support and sales conversations with an AI agent grounded in their own website and help center content, while keeping human handoff available.
- Pricing
- Tidio offers a free plan forever and paid plans from $29/mo with no surprise upgrades and cancellation in two clicks.
More detail
- Pricing scales with usage: billable conversations, Lyro AI conversations, and visitors reached with Flows, with higher quotas on Plus and Premium plans and custom pricing for larger
- Main limitation
- Teams that need fully autonomous AI without human oversight or that require a custom enterprise solution beyond standard plans
More detail
- custom AI Agents and priority SLAs are sold through sales.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Tidio is a customer service platform that combines a help desk, live chat, chatbot Flows, and the Lyro AI agent.
- It helps teams answer customer questions across chat, email, and messaging channels and automate repetitive support and sales conversations.
What it helps with
- Repetitive customer questions consume support team time.
- Businesses lose sales when shoppers leave without buying.
- Support teams need a single inbox across chat, email, and messaging channels.
- AI chatbots can hallucinate or answer outside their knowledge.
- Teams want to attribute revenue, leads, and bookings to conversations.
- Scaling from a free plan to enterprise needs without re-platforming.
- Security and privacy reviews require GDPR, CCPA, and SOC2 alignment.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Lyro AI Agent | Yes | Answers common questions and performs recurring tasks; customers average a 75% resolution rate according to Tidio. |
| Data-backed answers with handoff | Yes | Lyro answers only from your website, help center, and product data and hands complex cases to your team with context. |
| Multichannel inbox | Yes | Live chat, email, Instagram, Messenger, and WhatsApp in one shared inbox with one customer history. |
| Sales Flows | Yes | Proactive chat automation with behavioral triggers, category events, cart nudges, and exit intent. |
| Product recommendations | Yes | Lyro connects to store inventory and pulls the product catalog in real time to recommend products in chat. |
| Help Desk and ticketing | Yes | Turns chats and emails into tickets with priorities, tags, spam management, and smart views. |
| Integrations | Yes | OpenAPI, script templates, Zapier, and 120+ integrations; deep integrations may require higher or custom plans. |
| Security and compliance | Yes | Tidio states GDPR, CCPA, SOC2, and AI Pact alignment with a public Trust Center. |
| Free plan | Yes | Free plan forever with no credit card required; paid plans start at $29/mo. |
| Custom AI Agents and priority SLAs | Limited | Available through sales-led Premium and custom plans; not a standard self-serve feature. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- tidio.com
Technical profile details
Record ID
7b62d8d1-ff78-4370-a682-dc8c8d2bf602Canonical URLhttps://profiles.scribble.network/listing/tidio-7b62d8d1