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Synthflow

synthflow.ai ↗

By AgentFlow AI GmbH

Synthflow is an enterprise conversational AI platform that deploys AI voice agents to answer and make phone calls inside existing phone systems, resolving routine requests and updating CRM/helpdesk records during the call.

Customer SupportPublic web research
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Snapshot

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What it does
  • Synthflow is an enterprise conversational AI platform that deploys AI voice agents to answer and make phone calls inside existing phone systems, resolving routine requests and updating CRM/helpdesk records during the call.
More detail
  • Agents can transfer to humans with full context, and the platform includes telephony, integrations, security review, and launch support scoped into an annual enterprise agreement.
Best for
  • Contact centers, BPOs, multi-location retailers, healthcare, and insurance/financial services teams with high call volumes and existing phone systems or CRMs who need enterprise-grade deployment support.
Pricing
  • Synthflow is sold only as an annual enterprise agreement scoped to call volume, phone system, integrations, security needs, and launch support.
More detail
  • There is no free plan or trial and no per-minute rate.
  • Usage is billed per second from AI-human connection to termination, rounded up, and billing stops at
Main limitation
  • Small, self-serve, or price-sensitive buyers, since there is no free plan, trial, or per-minute rate
More detail
  • also buyers needing SMS/WhatsApp outside US workspaces or with phone systems not listed among built-in connectors.
Record
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Reviewed
Evidence
Public web research

About

  • Synthflow is an enterprise conversational AI platform that deploys AI voice agents to answer and make phone calls inside existing phone systems, resolving routine requests and updating CRM/helpdesk records during the call.
  • Agents can transfer to humans with full context, and the platform includes telephony, integrations, security review, and launch support scoped into an annual enterprise agreement.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
AI voice agents for inbound and outbound calls YesAnswer and make calls, handle routine requests end-to-end, and transfer to humans with full transcript.
Built-in telephony connectors YesConnects to Zoom, Five9, RingCentral, 8x8, Twilio, Telnyx, Vonage, and Freshcaller; Genesys Cloud and other SIP-compatible systems via Enterprise setup.
CRM and helpdesk read/write during call YesReads and updates Salesforce, HubSpot, Zendesk, and Freshworks during calls, among 200+ integrations.
Sub-500ms response time with interruption handling YesAgent replies within half a second when caller stops talking; can handle interruptions and mid-call language switching.
Human handoff with full context YesTransfers call and passes full transcript so human agent knows who is calling and why.
Appointment booking and calendar integration YesAgents can book appointments and send confirmations through connected systems.
Voicemail detection and SMS/WhatsApp follow-ups YesDetects voicemail and sends follow-up messages via SMS/WhatsApp (SMS/WhatsApp only in US workspaces).
Security certifications YesSOC 2 Type II audited, ISO/IEC 27001 certified, PCI DSS v4.0.1 compliant, GDPR with DPA, HIPAA BAA. ISO/IEC 42001, DORA, and EU AI Act compliance are in progress.
No free plan or trial NoEvery new deployment starts on an annual enterprise contract; no per-minute rate.
Self-serve or small-business plan NoOnly enterprise agreements; not designed for self-serve or small buyers.

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synthflow.ai
Technical profile details
Record IDbf3cb8cb-3295-4060-ab4b-1aa4f6cdbe40Canonical URLhttps://profiles.scribble.network/listing/synthflow-bf3cb8cb