Snapshot
Continue to About ↓- What it does
- Survicate is a customer feedback platform that runs surveys across websites, mobile apps, email and product, then automatically analyzes feedback from surveys, reviews, support tickets, calls and transcripts using AI.
More detail
- It syncs results into CRM, support and collaboration tools so teams can act on what customers say.
- Best for
- CX, product, marketing and user research teams that need to collect feedback across many channels and turn it into categorized insights without manual analysis, including enterprises requiring ISO 27001 certification and EU-hosted data.
- Pricing
- Free plan at $0 with 25 responses per month, a 300-response collective cap across active surveys, up to 3 teammates and no file upload question.
More detail
- Paid tiers are metered by responses and data points: Growth from $56/mo billed annually for 100 survey responses and 500 data points per month, Pro from $3
- Main limitation
- Very small teams or low-budget users, since the free plan caps at 25 responses per month and 300 responses overall across active surveys.
More detail
- Buyers who need SOC 2 certification today or email-inbox feedback analysis today should wait, as SOC 2 Type I is only underway and email analysis is listed as coming soon.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Survicate is a customer feedback platform that runs surveys across websites, mobile apps, email and product, then automatically analyzes feedback from surveys, reviews, support tickets, calls and transcripts using AI.
- It syncs results into CRM, support and collaboration tools so teams can act on what customers say.
What it helps with
- Customer feedback is scattered across surveys, reviews, support chats and calls, making the scale of user issues hard to
- Open-ended feedback requires slow manual reading and tagging before themes emerge
- Research requests take too long because answers must be assembled by hand from multiple sources
- Feedback never reaches the teams who can act on it, so insights do not turn into follow-up
- Teams need to trigger campaigns, enrich CRM profiles or notify colleagues automatically when feedback arrives
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Multi-channel survey collection | Yes | Surveys can be deployed on websites, in-product, in mobile apps, by email, via shareable links or QR codes, and through Intercom and Braze. |
| AI feedback categorization and sentiment analysis | Yes | Feedback from surveys, reviews, support chats, calls and transcripts is auto-sorted into themes such as user experience or technical issues. |
| AI Research Assistant | Yes | Answers questions about customer feedback across connected sources and traces each insight back to its original source citations. |
| Research Hub with cross-source analysis | Yes | Unifies surveys, interviews and transcripts, helpdesk tickets, app store reviews and uploaded files into AI-drafted, editable reports. |
| CRM and product data enrichment for targeting | Yes | Adds CRM and product data to survey responses so teams can segment users and prioritize improvements. |
| Native integrations | Yes | Named integrations include HubSpot, Salesforce, Zendesk, Intercom, Slack, Microsoft Teams, Google Sheets, Mixpanel, Amplitude, Segment, Zapier and more than 50 tools in total. |
| Developer access via API, SDKs, webhooks and MCP | Yes | JavaScript SDK, Mobile SDK, Data Export API, Webhooks and an MCP integration for using Claude or ChatGPT as a feedback analyst. |
| Email-inbox feedback analysis | Limited | Listed as coming soon on the Feedback Analytics page, so it is not yet available. |
| SOC 2 certification | Limited | SOC 2 Type I audit is underway and Type II is to follow; ISO/IEC 27001:2022 certification is already in place. |
| Response volume on the free plan | Limited | Free plan caps at 25 responses per month and a 300-response collective cap across active surveys, with no file upload question. |
Bot trust
How confidently AI systems can verify this profile from public evidence.
—of 100
ChatGPT—/100
Claude—/100
This profile has not completed a Bot Score assessment yet.
Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- survicate.com
Technical profile details
Record ID
83fd5ae3-148e-444d-b28b-12c99f41c493Canonical URLhttps://profiles.scribble.network/listing/survicate-83fd5ae3