Snapshot
Continue to About ↓- What it does
- Sendbird is an enterprise communications platform that lets development teams add in-app chat, voice and video calling, notifications, moderation and translation to their own mobile and web apps through SDKs and APIs.
More detail
- It also offers AI agents and an AI concierge (Delight.ai) for customer service with human handoff.
- Best for
- Engineering and product teams building custom in-app messaging, calling, or AI-assisted customer support into their own applications, including enterprises with data-residency and compliance requirements.
- Pricing
- Chat pricing is published: a free trial at $0 with no overages allowed and community support
More detail
- Starter at $349/month billed annually or $399/month billed monthly (5K MAU)
- Pro at $499/month billed annually or $599/month billed monthly (5K MAU)
- Enterprise at custom pricing via sales.
- Overages may app
- Main limitation
- Non-technical teams without engineering resources, and zero-budget projects needing sustained high traffic, since the free tier caps usage and allows no overages.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Sendbird is an enterprise communications platform that lets development teams add in-app chat, voice and video calling, notifications, moderation and translation to their own mobile and web apps through SDKs and APIs.
- It also offers AI agents and an AI concierge (Delight.ai) for customer service with human handoff.
What it helps with
- Building production-grade chat — delivery, presence, moderation and scale — without constructing messaging infrastructur
- Automating routine customer-support conversations with AI agents while keeping handoff to human agents
- Reducing reliance on SMS and other external messaging channels by moving notifications and conversations in-app
- Keeping conversations safe and compliant with moderation tooling, encryption in transit, role-based access controls and
- Serving users across languages with automatic and on-demand message translation
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| In-app chat messaging | Yes | 1-to-1, group, open and supergroup channels with receipts, typing indicators, presence, reactions, mentions, threads, polls and file sharing |
| Moderation | Yes | Moderation dashboard, auto image moderation, profanity and domain filters, ban/mute/deactivate and spam-flood protection |
| Voice and video calling | Yes | In-app voice and video calls plus live streaming with interactive chat; Calls pricing not disclosed |
| AI agents / AI concierge | Yes | AI agents and Delight.ai concierge with omnichannel automation and human handoff; pricing not disclosed |
| Message translation | Yes | Automatic and on-demand translation; listed as a Pro-tier feature |
| Message retention beyond 6 months | Limited | Standard retention is 6 months; extended retention is Enterprise-only |
| Free tier with overages | No | Free trial explicitly allows no overages and caps usage (up to 1,000 MAU and 20 peak concurrent connections shown in the feature table) |
| Developer tooling and integrations | Yes | SDKs, UI kits, CLI, AI coding-agent plugins, Salesforce Service Cloud/Einstein Bots and Vercel integrations |
| Transparent overage pricing | Unknown | Page states overages may apply but does not publish overage rates |
| Independent third-party reviews | Unknown | No independent reviews or press were present in the supplied evidence, so marketing claims are not independently verified |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- sendbird.com
Technical profile details
Record ID
96a25000-e741-4685-80b8-231abf12de2dCanonical URLhttps://profiles.scribble.network/listing/sendbird-96a25000