Snapshot
Continue to About ↓- What it does
- respond.io is a customer conversation platform for B2C businesses that combines messaging channels, voice calls and CRM data in one shared team inbox with AI agents and workflow automation.
More detail
- Teams use it to capture leads from ads, social and web, qualify and route them, book appointments, and run broadcasts and surveys with human handoff.
- Best for
- Mid-market B2C businesses in retail, education, healthcare, professional services, automotive and travel that handle high-volume, ad-driven inbound conversations across WhatsApp and other messaging apps.
More detail
- Teams that want AI agents, workflows and CRM sync (HubSpot, Salesforce) inside one inbox.
- Pricing
- Subscription is billed on monthly active contacts (MAC): a contact counts if they message or call you, or you initiate a conversation with them, that month.
More detail
- Published USD tiers are Starter at $79/mo, Growth at $159/mo and Advanced at $279/mo, with annual billing discounted up to about 20% (Starter $
- Main limitation
- Budget-sensitive small businesses, given independent reports that pricing can be high, and teams needing built-in quotations, payments or order tracking, which reviewers say require additional software.
More detail
- Low-conversation-volume or pure B2B operations fit the monthly active contact billing model poorly.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- respond.io is a customer conversation platform for B2C businesses that combines messaging channels, voice calls and CRM data in one shared team inbox with AI agents and workflow automation.
- Teams use it to capture leads from ads, social and web, qualify and route them, book appointments, and run broadcasts and surveys with human handoff.
What it helps with
- Customer conversations are scattered across personal phones, disconnected CRMs and retrofitted helpdesks, causing missed
- Context breaks when a customer starts on chat, calls for details and then confirms by email, because touchpoints are not
- Ad-driven inbound from WhatsApp, TikTok, Facebook and offline visits is hard to capture and consolidate into one pipelin
- Lead qualification and routing are manual and slow, with follow-ups depending on staff availability.
- Contact records and deal stages drift out of sync between the conversation tool and HubSpot or Salesforce.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Omnichannel team inbox | Yes | WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, WeChat, Viber, email, SMS and website chat in one shared inbox on all plans, per official help center. |
| Voice calls in the inbox | Yes | Inbound and outbound calls handled in the same inbox with routing, assignment and AI parity, per official help center. |
| AI Agents | Yes | Greet, answer FAQs, book appointments, route and assign, process files and images, close conversations and trigger CRM updates; official FAQ states the scope. |
| Workflow automation | Yes | Fixed-step routing, assignment, follow-ups and escalations that can hand off to AI Agents, per official help center. |
| CRM integrations | Yes | HubSpot and Salesforce sync of contact records, deal stages and conversation history, per official help center. |
| Broadcasts and surveys | Yes | Segmented cross-channel broadcasts with delivery analytics, plus CSAT/NPS surveys; broadcasts require the Growth plan or above. |
| Developer API, webhooks and custom channels | Limited | Developer API on Growth and above; HTTP requests, webhooks, SSO, multiple workspaces, phone/email masking and custom channels on Advanced and above. |
| Mobile app | Yes | Vendor confirms a mobile app for managing conversations on mobile devices. |
| Native quotations, payments or order tracking | No | An independent G2 reviewer reports these are missing and require additional software; the vendor does not document them as platform capabilities. |
| Included WhatsApp messaging fees | No | Meta charges WhatsApp messaging and calling fees separately from any subscription, per the official pricing page. |
Bot trust
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- respond.io
Technical profile details
Record ID
70092ff8-1ecb-4516-bc68-0c2c153b840fCanonical URLhttps://profiles.scribble.network/listing/respond-io-70092ff8