Snapshot
Continue to About ↓- What it does
- Poetic is an enterprise AI system that learns multi-step operational procedures from uploaded SOPs, training videos, screenshots and historical examples, then executes those processes end-to-end across enterprise applications.
More detail
- It improves through expert-operator feedback and is designed to self-heal when applications or data change, with a focus on regulated back-office work such as disputes, fraud investigations and KYC.
- Best for
- Regulated operations teams at banks, insurers and similar organizations that run high-volume, multi-application back-office workflows and need consistent policy adherence with human decision authority retained.
More detail
- Also suited to processes that change often, where scripted automation is costly to maintain.
- Pricing
- Unknown / not publicly disclosed.
More detail
- Poetic publishes no self-serve plan prices or per-seat or usage rates
- enterprise buyers must contact the company for a quote based on process, scale, integrations and deployment requirements.
- Any implementation, integration or support fees are undisclosed and must
- Main limitation
- Buyers who need published pricing or a self-serve trial, since Poetic is sold through enterprise scoping only.
More detail
- Poor fit for teams without good source procedures, representative examples or sustained subject-matter expert access, and for high-stakes work without defined approval, sampling and escalation rules.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Poetic is an enterprise AI system that learns multi-step operational procedures from uploaded SOPs, training videos, screenshots and historical examples, then executes those processes end-to-end across enterprise applications.
- It improves through expert-operator feedback and is designed to self-heal when applications or data change, with a focus on regulated back-office work such as disputes, fraud investigations and KYC.
What it helps with
- Automating long, multi-application workflows that simple task bots cannot handle reliably
- Onboarding automation from existing procedures instead of scripting every path manually
- Maintaining automations when interfaces or business rules change
- Standardizing multi-step regulated work with auditability and access control
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Learn from uploaded materials | Yes | Reviews videos, operating procedures and historical examples to create a first automation draft |
| Learn from expert feedback | Yes | Improves based on operator feedback until it reaches production quality, with a visible feedback loop in the product UI |
| Self-healing on application changes | Limited | Vendor states it detects UI changes and continues; independently unproven, so test against real application changes |
| Investigator workflow and support tools | Yes | Supports dispute and fraud investigators while agents remain responsible for all dispute decisions |
| Security and compliance certifications | Yes | Vendor-stated SOC 2 Type II and PCI DSS certified, HIPAA and GDPR compliant, with CCPA and ISO 27001 badges displayed |
| Published outcome metrics | Limited | Vendor-reported figures such as 99% quality and 500,000+ disputes handled do not disclose methodology, baselines or independent verification |
| Public pricing | No | No self-serve plan prices; enterprise quote required |
| Self-serve trial | No | No self-serve trial found in the reviewed sources |
| Independent user review coverage | No | No credible G2, TrustRadius or Capterra review listings were found in the reviewed sources |
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- poetic.com
Technical profile details
Record ID
73ff74b9-4037-4445-90db-1c4f30f04a42Canonical URLhttps://profiles.scribble.network/listing/poetic-73ff74b9