Snapshot
Continue to About ↓- What it does
- PagerDuty is a SaaS operations and reliability platform that ingests alerts from monitoring tools, routes them to on-call responders with escalation rules, and helps teams investigate, resolve and review incidents.
More detail
- Its flagship PD Reliability Platform adds AI features and Paige, an AI SRE agent that can assist with triage, detection and resolution.
- Best for
- Engineering, SRE, DevOps and IT operations teams that already run monitoring tools and on-call rotations and want alert routing, escalation and incident response in one place.
More detail
- Also a fit for larger organizations standardizing incident workflows, status pages and automation at scale.
- Pricing
- Subscription with a platform fee plus seat and consumption credits; no monthly subscription does not mean free.
More detail
- PD Reliability Platform: Starter $2,800 per year (up to 3 custom incident types, 5,000 Signal Intelligence Events, 1,000 AI Actions per year, 30 seat cap with a limited-time 5+5 bonus seat
- Main limitation
- Teams with little or no incident volume or existing alerting setup, and very small teams, since even the entry PD Reliability Platform tier carries a $2,800 per year platform fee and the Starter plan caps seats at 30.
More detail
- Buyers should confirm credit-based seat and consumption costs before committing.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- PagerDuty is a SaaS operations and reliability platform that ingests alerts from monitoring tools, routes them to on-call responders with escalation rules, and helps teams investigate, resolve and review incidents.
- Its flagship PD Reliability Platform adds AI features and Paige, an AI SRE agent that can assist with triage, detection and resolution.
What it helps with
- Too many noisy alerts from multiple monitoring tools, addressed through Signal Intelligence noise reduction.
- Slow manual triage and escalation across fragmented tools and teams.
- Long mean-time-to-action and mean-time-to-resolution, and no single place to see overall system health.
- Inconsistent or missing post-incident learning and review.
- New failure modes from AI-written code and AI systems in production shipping with less human review.
- Need to coordinate incident response across functions such as security, customer support and business leaders, including
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| On-call scheduling and escalation policies | Yes | Customizable notification rules via SMS, phone, push and email; routing by service and escalation policy. |
| Signal Intelligence (AIOps noise reduction) | Yes | Alert ingestion through the Events API and integrations; plan-limited annual event volumes. |
| Paige, PagerDuty's SRE agent | Yes | AI-assisted triage, detection and resolution; PagerDuty states autonomous remediation is intended for well-understood scenarios. |
| AI Actions | Limited | Metered by plan (1,000 to 160,000 per year); additional actions cost credits unless covered by the limited-time promotion. |
| Incident Workflows and automation | Yes | Workflow volumes vary by plan; runbook-style automation for critical work at scale. |
| Post-Incident Reviews | Yes | Included in PD Reliability Platform plans. |
| Status pages | Yes | Internal and external status pages; up to 100 each on Ultimate. |
| Live Call Routing | Limited | 2 lines on Essential; more available by upgrade or credit purchase. |
| Chat and IDE response | Yes | Manage incidents and coordinate response from Slack, Microsoft Teams or an IDE. |
| ServiceNow bi-directional sync | Limited | Bi-directional custom field sync and actions listed on the Ultimate plan only. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- pagerduty.com
Technical profile details
Record ID
84b87e82-bcc7-4014-b435-46186648b6b6Canonical URLhttps://profiles.scribble.network/listing/pagerduty-84b87e82