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Lyssna is a browser-based remote user research and usability testing platform.
Customer ResearchPublic web research
Snapshot
Continue to About ↓- What it does
- Lyssna is a browser-based remote user research and usability testing platform.
More detail
- Teams use it to run unmoderated tests (card sorts, tree tests, first-click, five-second, preference, prototype and live-website tests, surveys, recordings) and moderated interviews, recruiting participants from their own audience or Lyssna's paid panel, then share synthesised findings with stakeholders.
- Best for
- Product designers, UX researchers, product managers and marketers who need to run frequent design validation studies quickly, either with their own users or by buying panel participants.
- Pricing
- Subscription tiers billed annually or monthly: Free at $0/month (3 seats, unlimited quick studies, 15 self-recruited responses)
More detail
- Growth at $166 USD/month (5 seats, 5 in-depth studies per month, unlimited self-recruited responses, AI features, live website testing, MCP server, mobile testing)
- Enterp
- Main limitation
- Teams expecting a fully free, unlimited research tool, or organisations that require SSO, observer rooms, closed spaces, custom contracts or a SOC 2 report without an Enterprise sales conversation.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Lyssna is a browser-based remote user research and usability testing platform.
- Teams use it to run unmoderated tests (card sorts, tree tests, first-click, five-second, preference, prototype and live-website tests, surveys, recordings) and moderated interviews, recruiting participants from their own audience or Lyssna's paid panel, then share synthesised findings with stakeholders.
What it helps with
- Slow validation of design decisions when teams must wait on a formal research function or agency.
- Information architecture and navigation confusion that needs card sorting or tree testing evidence.
- Lack of an in-house participant pool when a team needs target users quickly.
- Difficulty synthesising and sharing research findings so stakeholders act on evidence rather than opinion.
- Uncertainty about which concepts, messaging or pricing directions will resonate before build investment.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Unmoderated test types | Yes | Prototype task, click test, five-second test, design survey, preference test, navigation test, card sorting, tree test and live website test; audio and screen recording available on several types. |
| Moderated user interviews | Yes | Scheduling with calendar and video-conferencing integrations, incentive handling for panel members, and AI transcription of uploaded recordings. |
| On-demand participant panel | Yes | 690,000+ panelists with country, age, education, device, gender, language, employment, income and technical-proficiency filters plus screeners; billed separately from subscriptions at 1 credit (USD $1) per minute for unmoderated responses. |
| AI features | Yes | AI follow-up questions, AI summaries, recording-to-transcript and querying research via Claude through an MCP server; listed as Growth-tier and above. |
| Live website and mobile testing | Limited | Both are Growth-tier features, not available on the Free plan. |
| SSO, observer rooms, closed spaces and SOC 2 report access | Limited | Gated to the Enterprise tier, which is only available via 'Talk to sales' with unpublished pricing. |
| In-depth study volume | Limited | Growth caps in-depth studies at 5 per month (60 per year); Free has unlimited quick studies only. |
| Self-recruited response volume | Limited | Free plan caps self-recruited test and survey responses at 15; Growth and Enterprise are unlimited. |
| Independent third-party review evidence | Unknown | No independent review aggregator, trade-press article or user discussion clearly referring to this entity was present in the supplied evidence; the 4.5/5 rating on Lyssna's own pages is first-party marketing. |
| Enterprise pricing | Unknown | Only 'Talk to sales' is published; the exact figure and any bulk-credit discount rates or taxes are not disclosed. |
Bot trust
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—of 100
ChatGPT—/100
Claude—/100
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- lyssna.com
Technical profile details
Record ID
cdf9e09d-4031-4557-b4af-3f854e28aad2Canonical URLhttps://profiles.scribble.network/listing/lyssna-cdf9e09d