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Kommunicate

kommunicate.io ↗

By Intentive Technologies Private Limited

Kommunicate is an AI-first customer service automation platform for building no-code AI agents and chatbots that answer routine support questions, escalate to a human with context when confidence is low, and decline out-of-scope questions rather than guess.

Customer SupportPublic web research
Visit product ↗AI Profile ↗
Source-backed public recordPrimary source ↗

Snapshot

Continue to About ↓
What it does
  • Kommunicate is an AI-first customer service automation platform for building no-code AI agents and chatbots that answer routine support questions, escalate to a human with context when confidence is low, and decline out-of-scope questions rather than guess.
More detail
  • It bundles live chat, ticketing, shared inbox, help center, and omnichannel messaging across web, mobile apps, WhatsApp, email, and voice.
Best for
  • Startups, SMBs and growing support teams that want to automate high-volume, repetitive queries while keeping a human in the loop for ambiguous, emotional or high-stakes conversations.
More detail
  • Also fits multi-department teams (support, IT, HR, sales, ops) consolidating separate AI tools onto one platform.
Pricing
  • Metered subscription with a 30-day free trial on all plans and no credit card required.
More detail
  • Starter is $40/month monthly ($34/month billed annually) for 1 AI agent, 1 team member and 250 conversations/month (~10K messages).
  • Professional is $200/month monthly ($167/month billed annually) for 2 AI agents,
Main limitation
  • Buyers who want fully autonomous AI with no human fallback, since Kommunicate's agents deliberately escalate and decline out-of-scope questions.
More detail
  • Teams with very high conversation volume or large seat counts should model overage and add-on costs against the metered plan tiers.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Kommunicate is an AI-first customer service automation platform for building no-code AI agents and chatbots that answer routine support questions, escalate to a human with context when confidence is low, and decline out-of-scope questions rather than guess.
  • It bundles live chat, ticketing, shared inbox, help center, and omnichannel messaging across web, mobile apps, WhatsApp, email, and voice.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
No-code AI agent builder (Kompose) YesBuild a support AI agent without coding, trained on website URLs, documents and help center articles.
Multisource generative answers YesAnswers drawn from articles, PDFs and webpages for more complete responses.
Model choice YesSupports OpenAI, Anthropic Claude, Google Gemini, IBM Watson, Amazon Lex and Dialogflow.
AI-to-human handoff with context YesEscalation transfers the conversation with full context; configurable escalation rules by customer status, query content and sentiment.
Refusal and escalation guardrails YesAgent declines questions outside its training rather than inventing answers; deliberate limitation for buyers wanting no human fallback.
Omnichannel deployment YesWeb, mobile apps via native and cross-platform SDKs, WhatsApp, Telegram, Instagram, Facebook, LINE, Slack, email and voice.
Ticketing and shared inbox YesTicketing, live chat, shared inbox, help center and conversation management features are bundled on the platform.
Analytics and agent assist YesReal-time dashboard tracking CSAT, response and resolution time, plus AI summaries, suggestions, insights and translation.
Voice AI agent LimitedTier-gated to Professional and above per the supplied pricing evidence.
API and webhooks LimitedAvailable on Professional-tier and above, not on Starter.

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Evidence

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  • The owner has not manually confirmed every field.
Last reviewed
Primary source
kommunicate.io
Technical profile details
Record ID21aea55b-b5c7-4ed4-99c2-92438e84db3dCanonical URLhttps://profiles.scribble.network/listing/kommunicate-21aea55b