Snapshot
Continue to About ↓- What it does
- Kandid is an AI sales agent for Shopify and D2C brands that talks to shoppers on the storefront, WhatsApp and Instagram, answers product questions, recommends items, adds products to the cart inside the chat and hands off to a human when needed.
More detail
- It is trained on your catalog, FAQs and brand voice and reports conversation-level revenue attribution.
- Best for
- Shopify-based D2C brands in considered-purchase categories (fashion fit, beauty ingredients, furniture size and material, electronics specs, wellness routines, EV model selection) where pre-sale questions block checkout.
More detail
- Also fits lean teams that want no-code setup, catalog auto-sync and a unified inbox across website, WhatsApp and Instagram.
- Pricing
- Free to install, with paid Shopify plans billed monthly in USD: Free (1,000 visitors/month, up to 100 products), Starter $19/month (10,000 visitors, 200 products), Basic $49/month (25,000 visitors, 500 products), Standard $99/month (50,000 visitors, unlimited products).
More detail
- Every tier carries usage char
- Main limitation
- Non-Shopify storefronts, since install, plan tiers and visitor/product caps are built around Shopify.
More detail
- Poor fit for merchants who need fixed all-in pricing or published channel pricing, or who require strong third-party review volume or polished legal terms.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Kandid is an AI sales agent for Shopify and D2C brands that talks to shoppers on the storefront, WhatsApp and Instagram, answers product questions, recommends items, adds products to the cart inside the chat and hands off to a human when needed.
- It is trained on your catalog, FAQs and brand voice and reports conversation-level revenue attribution.
What it helps with
- Shoppers with fit, spec or ingredient questions leave without buying; Kandid answers them around the clock.
- Chat-to-cart drop-off, addressed by adding products to the cart inside the conversation without page switching.
- Conversations split across website, WhatsApp and Instagram, consolidated into one inbox with one-click human takeover.
- Slow Instagram DM and comment response, addressed with automatic DM replies and keyword comment triggers.
- Support load from order-status and repetitive email queries, reduced by order lookup and AI deflection.
- Unclear return on chat, addressed with conversation- and product-level attribution reported in the dashboard.
- Cash-on-delivery losses for Indian D2C brands, addressed by a first-party claim of a higher prepaid rate (24%) with Kand
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Shopify catalog auto-sync | Yes | Catalog syncs at install with no manual setup, per the official homepage. |
| In-chat add to cart | Yes | Shoppers add recommended products to the cart without leaving the conversation. |
| Unified inbox with human takeover | Yes | Website, WhatsApp and Instagram conversations in one place, with AI handling and one-click human takeover. |
| Instagram DM and comment-trigger automation | Yes | Automatic DM replies and keyword-based comment triggers, per the Instagram page. |
| Configurable AI training and tone | Yes | Tabs for general instructions, human agent, order tracking, knowledge base and skills, plus greeting, tone and objection handling. |
| Analytics with revenue attribution | Yes | Conversations, cart value, orders, gross sales, AOV, conversion funnel and product-level attribution; figures are first-party and not independently audited. |
| Order lookup | Yes | Listed as a configurable AI capability on the Shopify listing. |
| Non-Shopify platform support | Limited | Official install, pricing and caps are Shopify-oriented; other carts appear only in third-party discussion, not as officially supported platforms. |
| Multilingual support | Unknown | Shopify listing language field says English only, while the app carries a multi-language category tag; treat as unverified. |
| Published pricing for website, Instagram or WhatsApp channels | No | Channel-specific setup and pricing require a booked demo. |
Bot trust
How confidently AI systems can verify this profile from public evidence.
—of 100
ChatGPT—/100
Claude—/100
This profile has not completed a Bot Score assessment yet.
Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- kandid.ai
Technical profile details
Record ID
cfe1ddeb-7014-4567-94e7-2c55b0a85e5dCanonical URLhttps://profiles.scribble.network/listing/kandid-cfe1ddeb