Snapshot
Continue to About ↓- What it does
- Inkeep is an AI agent platform for building customer-facing chat assistants and internal AI coworkers.
More detail
- Teams build agents in a no-code visual builder or a TypeScript SDK with 2-way sync, ground them in company content, and let them act through MCP tools and multi-agent orchestration.
- The platform adds evals, traces, analytics, governance, and PII controls.
- Best for
- CX, documentation, product, and enterprise teams that want to deploy grounded chat assistants and internal AI coworkers with engineering and non-engineering users editing the same agents.
More detail
- It suits buyers that need governance, evals, SSO/RBAC, and SOC 2 Type II controls.
- Pricing
- Inkeep's pricing model is not fully published in the evidence.
More detail
- Docs reference a free-forever open-source tier and an Enterprise tier, while a cloud FAQ states there is no free tier on the cloud/Enterprise path and instead offers a 30-day demo sandbox on your own content.
- Managed RAG, Slack/Discord/T
- Main limitation
- Buyers wanting a free tier, multi-tenant/reseller/white-label deployment, or image and YouTube ingestion out of the box should look elsewhere or confirm scope first.
More detail
- Multilingual readiness is unverified.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Inkeep is an AI agent platform for building customer-facing chat assistants and internal AI coworkers.
- Teams build agents in a no-code visual builder or a TypeScript SDK with 2-way sync, ground them in company content, and let them act through MCP tools and multi-agent orchestration.
- The platform adds evals, traces, analytics, governance, and PII controls.
What it helps with
- Users cannot find answers in documentation, so they leave or file tickets for content that already exists.
- Documentation drifts behind product releases, and gaps are scattered across Slack, GitHub, and ticketing with no owner.
- Support agents spend time gathering context across CRM and billing before replying.
- Users silently churn during onboarding because generic docs-only answers ignore their actual setup state.
- Repetitive ops tasks such as ticket creation, CRM updates, and content or PR generation need manual handling.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| No-code visual builder with TypeScript Agents SDK and 2-way sync | Yes | Engineers and non-engineers can edit the same agents in either interface. |
| Multi-agent orchestration with coordinator routing to specialist sub-agents | Yes | Coordinator agents route complex tasks to specialist agents. |
| MCP tools and scoped credential management | Yes | Agents can act via MCP; credentials can be scoped with short TTLs and tool allowlists. |
| Evals, traces, and conversation analytics | Yes | Includes quality checks, test scenarios, live monitoring, and OpenTelemetry traces. |
| Agent governance: per-user permissions, tool allowlists, just-in-time credentials | Yes | Example shown: Stripe refund limited to $200 with a 15-minute credential TTL. |
| SOC 2 Type II, GDPR, PII removal, zero-retention option, SSO/RBAC, 99.9% uptime SLA | Yes | Inkeep states it does not train on customer data and offers private cloud deployment. |
| Managed RAG and Unified Search | Limited | Described as Enterprise-only; the open-source tier lacks unified public/private source ingestion and managed RAG. |
| Slack, Discord, Teams, Zendesk, and Salesforce integrations | Limited | Enterprise-only per Inkeep pricing docs. |
| Multi-tenant, reseller, or white-label deployment | No | Inkeep's cloud FAQ states these scenarios are not currently supported. |
| Image, URL-content, and YouTube/video ingestion | Limited | UI components do not render images or URL content for security reasons; YouTube ingestion is an add-on, not default. |
Bot trust
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- inkeep.com
Technical profile details
Record ID
dc6b21f4-5cfe-4d81-9736-2a036bfd241dCanonical URLhttps://profiles.scribble.network/listing/inkeep-dc6b21f4