Snapshot
Continue to About ↓- What it does
- incident.io is a software reliability platform for engineering teams that combines on-call alerting, incident response, AI-assisted root-cause investigations, and customer status pages.
More detail
- It runs natively in Slack and Microsoft Teams and is backed by Nexus, a model of your systems and incident history that supports AI features.
- Best for
- Engineering organizations with real downtime risk that use Slack or Microsoft Teams and want on-call, response, investigation, and status pages in one platform.
More detail
- Enterprises needing SSO/SCIM, RBAC, audit logs, and a 99.99% uptime SLA will find those at the Enterprise tier.
- Pricing
- Subscription priced per user per month.
More detail
- Basic is free forever with one team's on-call, one public and one internal status page, one schedule, one workflow, and two integrations.
- Team is $19/user/month monthly or $15/user/month annually, with on-call available as a $10/user/month add-on; Pro is $25/u
- Main limitation
- Teams wanting AI investigations without Response, since Investigations requires Response and is add-on priced on Basic and Team.
More detail
- Buyers who need SAML/SCIM, HIPAA, or many public status pages must budget for Pro or Enterprise.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- incident.io is a software reliability platform for engineering teams that combines on-call alerting, incident response, AI-assisted root-cause investigations, and customer status pages.
- It runs natively in Slack and Microsoft Teams and is backed by Nexus, a model of your systems and incident history that supports AI features.
What it helps with
- Incidents consume engineering time and delay the product roadmap when responders drop everything to coordinate.
- Alert noise and poorly routed pages can burn out on-call rotations.
- Root-cause analysis is slow when responders must manually scan logs, metrics, traces, and deployment history.
- Incident coordination fragments across chat, calls, and documents without a shared workflow.
- Customers lack timely, automatic updates during outages, increasing inbound support load.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| On-call alerting and scheduling | Yes | Alert routing and grouping, schedules, escalation, shadow rotations, holiday calendars, cover requests, and overrides; multi-team on-call starts at Team. |
| Slack and Microsoft Teams native response | Yes | Declare and run incidents from Slack or Teams across paid tiers, with role assignment, action tracking, and AI summaries. |
| AI-assisted investigations | Limited | Agentic root-cause analysis with an adversarial check on hypotheses; requires Response and is sold as an add-on on Basic and Team. |
| Status pages | Yes | Public, private, and internal pages with automatic updates; public page count is capped at one on Basic and Team, unlimited on Pro and Enterprise. |
| Nexus production intelligence model | Yes | Included with the platform and built from incidents, systems, docs, code, telemetry, and chat; exploration features are limited to Pro and Enterprise. |
| Postmortems and post-incident workflows | Yes | Postmortem editor and follow-up tracking; custom post-incident flow and multiple postmortem documents start at Pro. |
| SSO, SAML, and SCIM | Limited | SSO appears on higher tiers, but SAML and SCIM are listed only at Enterprise. |
| HIPAA compliance | Limited | Listed as an Enterprise security and compliance item on the pricing page. |
| API, webhooks, and MCP | Yes | Listed among platform features; MCP is shown as a supported interface. |
| 99.99% uptime SLA | Limited | Listed as an Enterprise-tier item. |
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- incident.io
Technical profile details
Record ID
04ab8828-c115-4dd4-8daa-3a16e1513bffCanonical URLhttps://profiles.scribble.network/listing/incident-io-04ab8828