Snapshot
Continue to About ↓- What it does
- Gorgias is a customer support and conversational commerce platform for ecommerce brands, centered on a shared inbox that pulls email, chat, SMS, social DMs, WhatsApp and voice into one view with live Shopify order data inside each conversation.
More detail
- Its AI Agent answers shopper messages on those channels and can take actions on orders such as refunds, cancellations and address fixes, with hand-off to human agents when needed.
- Best for
- Shopify merchants who want one inbox plus an AI agent that answers shoppers and acts on orders, and growing ecommerce support teams whose ticket volume is outpacing headcount.
- Pricing
- Priced by ticket volume, not per agent, plus optional AI Agent priced per fully automated interaction.
More detail
- Self-serve helpdesk-only (monthly billing): Starter $10/mo for 50 tickets, Basic $60/mo for 300 tickets, Pro $360/mo for 2,000 tickets, Advanced $900/mo for 5,000 tickets
- annual billing lowers the
- Main limitation
- Stores not on Shopify that want AI-driven automation, since the AI Agent is limited to Shopify stores.
More detail
- Also weak fit for teams with unpredictable seasonal volume spikes, given per-ticket and per-automated-interaction overage fees, or for buyers who need SSO, audit logs or custom security terms without going through a sales process.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Gorgias is a customer support and conversational commerce platform for ecommerce brands, centered on a shared inbox that pulls email, chat, SMS, social DMs, WhatsApp and voice into one view with live Shopify order data inside each conversation.
- Its AI Agent answers shopper messages on those channels and can take actions on orders such as refunds, cancellations and address fixes, with hand-off to human agents when needed.
What it helps with
- The AI Agent only works for Shopify stores, so non-Shopify merchants get the inbox without AI automation.
- Overage costs add up at volume: $0.36–$0.40 per extra ticket and $1.50 per extra automated interaction beyond plan limit
- Plan and AI Agent prices are quoted inconsistently across monthly and annual views on the pricing page, so the effective
- Enterprise requirements such as SSO/SAML, audit logs, SCIM, custom DPA/MSA and security review are not self-serve and re
- The security bug bounty program is currently paused, so researchers cannot submit findings through it.
- Vendor performance figures such as automation rate and ROI are self-reported and were not independently validated in the
- Reviewers have reported pricing increases tied to AI features, rules that are cumbersome to manage, and inconsistent ven
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Unified omnichannel inbox | Yes | Email, chat, SMS, WhatsApp, Instagram and Facebook in one view, per the official homepage. |
| Native Shopify integration | Yes | Orders, customers and product data appear inside the ticket without leaving it. |
| AI Agent for automated resolution | Yes | Answers shopper messages and can act on orders; limited to Shopify stores per the official llm-info page. |
| AI Agent on social channels | Yes | Instagram, Facebook and WhatsApp replies announced in the Fall 2026 release. |
| Human hand-off with context | Yes | Described on the official homepage as escalation to human agents with conversation context. |
| Help Center knowledge base | Yes | Self-serve FAQ/knowledge base listed as an add-on area on the official site; unlimited Help Centers require a custom plan. |
| Voice and SMS support | Limited | Offered as optional add-ons, not included in base plan descriptions. |
| SSO/SAML, audit logs, SCIM provisioning | Limited | Listed only under the custom/enterprise tier requiring a sales call. |
| Independent validation of ROI claims | No | The independent analysis found no audit-grade validation of vendor ROI figures. |
| Bug bounty submissions | No | Official security page states the program is currently paused. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- gorgias.com
Technical profile details
Record ID
074a9117-bfda-44b2-8f65-59d9b8fc15a0Canonical URLhttps://profiles.scribble.network/listing/gorgias-074a9117