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Front

Unclaimed

By FrontApp, Inc.

Front is an AI-powered customer operations platform that combines a collaborative shared inbox with ticketing, omnichannel messaging (email, chat, SMS, WhatsApp, social), a knowledge base, and AI agents.

front.com ↗Structured profile ↗

Prepared by Scribble from public sources.

Reviewed public sources (6)

Snapshot

Continue to About ↓
What it does
  • Front is an AI-powered customer operations platform that combines a collaborative shared inbox with ticketing, omnichannel messaging (email, chat, SMS, WhatsApp, social), a knowledge base, and AI agents.
More detail
  • It is built for teams handling complex, multi-team customer requests with handoffs across support, sales, operations, and account management, rather than simple one-off tickets.
Best for
  • B2B teams with complex, multi-team customer work that require handoffs across support, sales, operations, and account management.
More detail
  • Organizations wanting human-in-control AI agents, omnichannel support, automated QA, and enterprise governance such as SSO/SCIM and HIPAA.
Pricing
  • Seat-based subscription billed annually (annual saves 24%): Starter $25/seat/mo up to 10 seats (single channel type)
More detail
  • Professional $65/seat/mo up to 50 seats (omnichannel)
  • Enterprise $105/seat/mo headline, quote/demo-based.
  • AI add-ons: Autopilot from $0.39/conversation (usage-based); Copilot $20/se
Main limitation
  • Teams that only need a single channel should note that the Starter plan supports just one channel type.
More detail
  • Organizations seeking a CRM system of record should look elsewhere, as Front is explicitly not a CRM.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Front is an AI-powered customer operations platform that combines a collaborative shared inbox with ticketing, omnichannel messaging (email, chat, SMS, WhatsApp, social), a knowledge base, and AI agents.
  • It is built for teams handling complex, multi-team customer requests with handoffs across support, sales, operations, and account management, rather than simple one-off tickets.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Shared inbox YesCollaborative inbox for managing customer conversations across teams.
Ticketing YesTrack, organize, and resolve requests with flexible ticketing.
Omnichannel LimitedEmail, chat, SMS, WhatsApp, and social on Professional/Enterprise; Starter supports only one channel type.
Autopilot AI agent YesUsage-based add-on starting at $0.39/conversation; vendor claims up to 70% of requests resolved.
Copilot YesAI assistant that drafts replies using help content and history; $20/seat/mo add-on on lower tiers, included in Enterprise.
Smart QA and Smart CSAT YesAutomated QA scorecards over every ticket and AI-inferred CSAT without surveys; QA/CSAT included in Enterprise.
External AI agents YesConnect agents built with Claude, Codex, Sierra, and others to collaborate with teams in Front.
Knowledge base YesPublic, internal, and multi-language knowledge base; multi-language requires Enterprise.
Integrations and API YesClaimed 160+ integrations (About page cites 130+; exact live count unknown), no-code builder, and developer portal.
CRM system of record NoFront is positioned as the day-to-day work layer, not a CRM; vendor points to Salesforce and HubSpot for system-of-record needs.

Bot trust

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—of 100
ChatGPT—/100
Claude—/100

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Evidence

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Verification
  • Scribble researched these facts from the linked public sources.
  • The owner has not manually confirmed every field.
Last reviewed
Primary source
front.com
Technical profile details
Record ID3cc99a10-5235-4e94-b4a3-64506b80b79bCanonical URLhttps://profiles.scribble.network/listing/front-3cc99a10