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Freshdesk

Unclaimed

By Freshworks Inc.

Freshdesk is a cloud help-desk and customer-service ticketing platform from Freshworks for teams that manage support primarily through email.

freshworks.com ↗Structured profile ↗

Prepared by Scribble from public sources.

Reviewed public sources (6)

Snapshot

Continue to About ↓
What it does
  • Freshdesk is a cloud help-desk and customer-service ticketing platform from Freshworks for teams that manage support primarily through email.
More detail
  • It combines a shared inbox, ticket routing, a customer self-service portal with a knowledge base, and reporting, with Freddy AI bundled in to auto-resolve routine queries and assist agents.
  • It is sold alongside a separate omnichannel SKU, Freshdesk Omni, at different prices and feature bundles.
Best for
  • Small-to-mid support teams that work mainly through email and want ticketing, a self-service portal and included AI resolution (first 500 Freddy AI Agent sessions per tier) without a large transformation project.
More detail
  • Also fits buyers who want guided, included AI onboarding.
Pricing
  • Per agent, per month, billed annually on the email-first Freshdesk SKU: Growth $19, Pro $55, Enterprise $89 (a 20% annual discount is advertised).
More detail
  • Metred add-ons apply: additional Freddy AI Agent sessions $49 per 100, connector app tasks $80 per 5,000, and MCP actions $15 per 1,000
  • day passes cost
Main limitation
  • Teams needing deep custom reporting, complex or highly bespoke routing and team-specific workflows, or dependable out-of-box AI accuracy, which independent reviewers flag as limited.
More detail
  • Buyers who need omnichannel/voice should evaluate the separate Freshdesk Omni SKU instead.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Freshdesk is a cloud help-desk and customer-service ticketing platform from Freshworks for teams that manage support primarily through email.
  • It combines a shared inbox, ticket routing, a customer self-service portal with a knowledge base, and reporting, with Freddy AI bundled in to auto-resolve routine queries and assist agents.
  • It is sold alongside a separate omnichannel SKU, Freshdesk Omni, at different prices and feature bundles.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Ticketing and shared inbox YesIncluded on all tiers, with prioritization, assignment and tracking.
Customer portal and knowledge base YesIncluded from the entry Growth tier.
Freddy AI Agent LimitedFirst 500 sessions included per tier; additional sessions are metred at $49 per 100.
Freddy AI Copilot LimitedPaid add-on at $29/agent/month on Pro and Enterprise; not listed for Growth.
Freddy AI Insights YesEnterprise tier only per the official pricing page.
Intelligent and skill-based routing YesIntelligent routing on Pro; skill-based routing on Enterprise.
Multiple SLA policies YesPro and Enterprise tiers.
Sandbox, audit logs, IP allowlisting YesEnterprise tier only.
Integrations YesVendor states 1,000+ integrations plus an MCP connector; individual integrations not independently verified here.
Uptime SLA and data residency options UnknownNot disclosed in the reviewed official sources.

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Verification
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  • The owner has not manually confirmed every field.
Last reviewed
Primary source
freshworks.com
Technical profile details
Record ID05fe5e7d-bb03-43f0-8c06-5f51ef6db2a3Canonical URLhttps://profiles.scribble.network/listing/freshdesk-05fe5e7d