Snapshot
Continue to About ↓- What it does
- Formbricks Experience Suite is enterprise experience-management software covering surveys, unified feedback collection from your other tools, AI analysis, dashboards and workflows.
More detail
- It runs on your own infrastructure and database, using an AI model you choose, and is licensed annually by response volume, workspaces and term rather than by seat.
- Best for
- Privacy-sensitive enterprises in government, healthcare, financial services and market research that can run their own servers or cloud account and want customer feedback joined to their own revenue and ticket data.
More detail
- CX and insights teams replacing Qualtrics or Medallia who want unlimited seats and no new sub-processors to clear.
- Pricing
- Pricing is an annual license quoted after a sales call; no price list is published.
More detail
- Three factors set the price: responses collected per year, number of workspaces, and term length (1-3 years).
- Seats are unlimited on every plan, with no per-seat fees.
- On self-hosted deployments, exceeding your respo
- Main limitation
- Organizations that cannot take on any infrastructure today, or that want a vendor or partner to run the research program for them.
More detail
- The fully managed option and dedicated cloud are listed as coming soon, not available today.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Formbricks Experience Suite is enterprise experience-management software covering surveys, unified feedback collection from your other tools, AI analysis, dashboards and workflows.
- It runs on your own infrastructure and database, using an AI model you choose, and is licensed annually by response volume, workspaces and term rather than by seat.
What it helps with
- Feedback data leaves the company through a chain of SaaS sub-processors (survey vendor, cloud host, AI provider, further
- Anonymized feedback loses the link between a comment and the customer, so teams cannot calculate revenue impact from exp
- Per-seat pricing rises as more people across the organization need access to feedback.
- Feedback islands: survey answers, support tickets, call notes and workshop notes live in separate tools and cannot be co
- Survey platforms charge vendor margin on top of AI token cost, making analysis of large volumes of open-text comments ex
- Switching platforms means rebuilding dashboards and running two systems for a period.
- Collecting feedback across website, in-app, email and link channels without a single record schema and reporting layer.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Survey collection channels | Yes | Website, in-app, link and email surveys with a customizable builder. |
| Unified feedback directory | Yes | Survey responses, CSV imports, API records, MCP-connected agents and public sentiment data land in one schema in your own database; requires a license with the relevant feature flags. |
| AI analysis of open text | Yes | Topic and sentiment tagging in any language, on a model you choose: self-hosted open model, Google Gemini, Azure OpenAI or Amazon Bedrock. You pay token costs at your provider's rate. |
| Dashboards and reporting | Yes | Cross-survey dashboards covering NPS, CSAT, CES and ratings. |
| Workflows and alerts | Yes | No-code workflows route each signal to the owning team and trigger customer follow-up. |
| Enterprise controls | Yes | Single sign-on, roles and audit logs, included in every license. |
| Self-hosted deployment | Yes | Runs in your data center or your own cloud account; your Postgres, your API, your identity provider. |
| Fully managed hosting by vendor | No | Listed as coming soon, not available today. |
| Unlimited seats | Yes | No per-user fees on any plan. |
| Public price list | No | License is quoted after a first call; only the free Community Edition has a known price. |
Bot trust
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- formbricks.com
Technical profile details
Record ID
dbf1b1e1-b552-40c2-826b-292c7651516bCanonical URLhttps://profiles.scribble.network/listing/formbricks-experience-suite-dbf1b1e1