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Dovetail

dovetail.com ↗

By Dovetail Research Pty. Ltd.

Dovetail is a customer intelligence platform that ingests unstructured customer feedback from calls, support tickets, interviews, surveys, app-store and G2 reviews and turns it into a searchable, cited system of record.

Customer ResearchPublic web research
Visit product ↗AI Profile ↗
Source-backed public recordPrimary source ↗

Snapshot

Continue to About ↓
What it does
  • Dovetail is a customer intelligence platform that ingests unstructured customer feedback from calls, support tickets, interviews, surveys, app-store and G2 reviews and turns it into a searchable, cited system of record.
More detail
  • Teams and AI agents can query that context in plain language, rank evidence-backed product ideas by customer and revenue impact, and route work into tools such as Jira, Linear, Claude and Cursor.
Best for
  • Product, design, research, CX, sales and marketing teams that already collect high-volume customer feedback across several channels and want one shared, cited evidence layer they and their AI tools can act on.
More detail
  • Bronze is sized for startups and small teams of up to five users.
Pricing
  • Subscription plus usage credits, billed annually; there are no spreads, yields, FX margins or commissions because this is not a financial product.
More detail
  • Bronze covers up to 5 users at $4,800 per year for the platform plus credits at $0.15 each, paid by card and billed annually.
  • Silver (25+ users) and Gold
Main limitation
  • Solo practitioners or teams with little existing feedback to connect, since value depends on ingesting from connected sources and the entry plan is billed annually.
More detail
  • Teams that require their own LLM provider choice or custom data retention must reach the Gold tier.
Record
Living and monitored
Reviewed
Evidence
Public web research

About

  • Dovetail is a customer intelligence platform that ingests unstructured customer feedback from calls, support tickets, interviews, surveys, app-store and G2 reviews and turns it into a searchable, cited system of record.
  • Teams and AI agents can query that context in plain language, rank evidence-backed product ideas by customer and revenue impact, and route work into tools such as Jira, Linear, Claude and Cursor.

What it helps with

Capabilities

A practical view of what is available and where limitations apply.

OfferingAvailableDetail
Multimodal processing YesIndexation, classification, synthesis, embedding, enrichment, redaction, transcription, translation, diarization and OCR across text, documents, audio and video.
Cited chat over customer data YesNatural-language questions across customer feedback return answers with citations; Chat is generally available on all plans per the vendor's review page.
AI Agents YesBackground agents run on a schedule, event or external trigger and connect to tools via MCP; generally available on paid plans per the vendor.
Channels 2.0 LimitedAuto-tags evidence and ideas, surfaces emerging issues and ranks by revenue impact; described as open beta from September 2026.
Digital Twins YesEvidence-based models of customer segments for simulated interviews, usability tests and sales role plays; listed from the Silver tier.
Integrations Yes30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store and G2 reviews, plus API, CLI and MCP connectors.
Automatic PII redaction LimitedAI redaction of text, audio and video is a Gold-tier feature; admins also get audit log, token spend tracking and a kill switch.
Choice of LLM provider and custom retention LimitedAvailable on the Gold plan only, not on Bronze or Silver.
Dashboards LimitedListed as beta for visualizing customer trends alongside business metrics.
Independent customer ratings UnknownG2, Capterra and TrustRadius badges appear on the site, but specific ratings are not captured in the evidence pack.

Bot trust

How confidently AI systems can verify this profile from public evidence.

—of 100
ChatGPT—/100
Claude—/100

This profile has not completed a Bot Score assessment yet.

Evidence

Where this record came from, when it was reviewed, and how confidently it can be used.

Verification
  • Scribble researched these facts from the linked public sources.
  • The owner has not manually confirmed every field.
Last reviewed
Primary source
dovetail.com
Technical profile details
Record IDdc402325-ea4a-4126-98af-c5684f3f1380Canonical URLhttps://profiles.scribble.network/listing/dovetail-dc402325