Snapshot
Continue to About ↓- What it does
- Document360 is an AI knowledge base platform for building and publishing public help centers, internal knowledge bases, software documentation, SOPs, user manuals and API docs.
More detail
- It layers AI features on top of authoring — cited AI search, an AI chatbot (Eddy), AI writing tools, an MCP server for connecting docs to LLMs, plus analytics and feedback tooling.
- Best for
- Support, technical writing, product and engineering teams consolidating scattered docs into one public or internal knowledge base, and SaaS, IT, financial services, healthcare, education, manufacturing, retail and non-profit organizations that want AI search, a support chatbot and ticket deflection on their documentation.
- Pricing
- Document360 does not publish flat or per-seat pricing; pricing is a custom quote built around your configuration.
More detail
- Disclosed price factors are team (editor/reviewer) accounts, workspaces, languages, SSO and security needs, knowledge base privacy model (public, private or mixed) and AI Premium Suite u
- Main limitation
- Buyers who need a published, self-serve price list before committing, or who want one consistent editor across articles and consolidated analytics across multiple workspaces — reviewers report an editor feature gap between WYSIWYG and Markdown, workspace-only reporting, and a one-way switch from Markdown to WYSIWYG.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Document360 is an AI knowledge base platform for building and publishing public help centers, internal knowledge bases, software documentation, SOPs, user manuals and API docs.
- It layers AI features on top of authoring — cited AI search, an AI chatbot (Eddy), AI writing tools, an MCP server for connecting docs to LLMs, plus analytics and feedback tooling.
What it helps with
- Documentation scattered across Confluence, Zendesk, Word, SharePoint and Google Docs, with migration available into one
- High volume of repetitive support questions addressed by AI chatbot and support ticket deflector
- Duplicate or outdated content flagged by Duplicate Content Detection
- Slow manual writing supported by an AI Writing Agent that drafts docs from prompts, videos and files
- Docs not discoverable by AI assistants, addressed by an MCP server that connects the knowledge base to LLMs
- Readers unable to find answers, addressed by AI search that cites its sources
- Complex workflows turned into interactive, step-by-step visual guides with Document360 Engage
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| AI search with cited answers | Yes | Conversational search grounded in your articles that cites every source. |
| AI chatbot (Eddy) | Yes | Turns docs, tickets, files and FAQs into instant answers to automate support responses. |
| WYSIWYG and Markdown editors | Yes | Both offered per article, but reviewers report feature-parity gaps between them and that switching an article from Markdown to WYSIWYG cannot be reverted. |
| MCP server | Yes | Connects the knowledge base to ChatGPT, Claude and Copilot; reviewers note MCP integration for analytics is not yet available. |
| Workflow Builder | Yes | Custom create/review/publish workflows with assigned roles and stages. |
| Pro Analytics | Limited | Reporting is per-workspace; reviewers report no consolidated cross-workspace analytics. |
| Security and access controls | Yes | SSO, SCIM, role-based access, IP restriction and audit logs; vendor states SOC 2 Type II, ISO 27001:2022 and GDPR readiness. |
| Integrations | Yes | Slack, Intercom, Zendesk, Salesforce, GitHub and a claimed 60+ out-of-the-box connectors. |
| Document360 Engage interactive guides and videos | Yes | Interactive videos, product tours, explainer videos and step-by-step guides with shared assets reused across articles. |
| Published pricing | No | Custom quotes only; configuration factors disclosed, exact rates and overage fees undisclosed. |
Bot trust
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—of 100
ChatGPT—/100
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- document360.com
Technical profile details
Record ID
b2c0a821-895e-4cf2-97ae-41e9971118d1Canonical URLhttps://profiles.scribble.network/listing/document360-b2c0a821