Snapshot
Continue to About ↓- What it does
- Dixa is an omnichannel customer service platform aimed at mid-market ecommerce and consumer brands, combining phone, email, chat, WhatsApp, social and API messaging in one agent workspace.
More detail
- Its built-in AI agent, Mim, resolves routine inquiries such as refunds, order tracking and cancellations using connected order data and hands complex cases to humans, while Copilot assists human agents with drafts, summaries and translation.
- Best for
- Mid-market ecommerce and consumer brands, especially Shopify-centric or multi-brand retailers, that want to unify every support channel and deflect routine order inquiries with an AI agent.
More detail
- It also suits voice-led service teams, since native phone, IVR, callback and recording are included.
- Pricing
- Plans run from €89 to €179 per agent per month, billed annually
More detail
- Growth at €89 covers phone, email, chat and social, Mim AI Agent, routing and SLAs, and native Shopify and Klaviyo integrations, while Ultimate at €139 adds skills-based routing, advanced automations, intent detection and a testing san
- Main limitation
- Very small teams wanting a cheap, self-serve or freemium tool, since entry pricing is €89 per agent per month billed annually with AI billed separately per conversation.
More detail
- Enterprises needing a published full-enterprise tier, or teams whose stack already unifies channels natively and prices AI by usage, may see little reason to switch.
- Record
- Living and monitored
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- Evidence
- Public web research
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- Structured profile ↗
About
- Dixa is an omnichannel customer service platform aimed at mid-market ecommerce and consumer brands, combining phone, email, chat, WhatsApp, social and API messaging in one agent workspace.
- Its built-in AI agent, Mim, resolves routine inquiries such as refunds, order tracking and cancellations using connected order data and hands complex cases to humans, while Copilot assists human agents with drafts, summaries and translation.
What it helps with
- Customer conversations are split across phone, email, chat and social with lost context; Dixa unifies them into one time
- Repetitive inquiries such as refunds, tracking and order changes consume agent time; Mim handles them 24/7 and hands off
- Seasonal volume spikes force temporary hiring; the vendor reports AI containment reducing peak seasonal hires.
- Manual triage slows routing; no-code rules route by skill, language, VIP status or custom data.
- QA relies on reviewing a sample of conversations; Auto QA scores every interaction against custom criteria.
- New agents take time to ramp up because context is scattered; unified history and Copilot summaries shorten onboarding p
- Language barriers slow support; Copilot translates incoming and outgoing messages.
- Analytics depth is a recurring reviewer complaint, limiting deeper performance insight.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Mim AI Agent | Yes | Resolves routine inquiries end-to-end, including refunds, tracking, order changes and cancellations, across chat, email, WhatsApp and other channels; vendor claims up to 80% of inquiries resolved without human intervention. |
| Mim on Voice | Limited | AI answering of phone calls is in beta, so phone automation is not generally available. |
| Copilot for agents | Yes | Drafts replies from the knowledge base, summarizes long conversations, translates both ways, and suggests tags and next actions. |
| Omnichannel inbox | Yes | Phone, email, live chat, WhatsApp, Messenger, Instagram, SMS, API messaging, help center and forms in one workspace with a full customer timeline. |
| Workflow automation and routing | Yes | No-code visual routing by skill, language, priority, VIP status or custom rules; advanced automations on the Ultimate plan. |
| Analytics and Auto QA | Yes | Real-time dashboards for queues, agents, channels and SLAs, plus AI scoring of every conversation against custom QA criteria and AI trend and sentiment insights. |
| Ecommerce integrations | Yes | Native Shopify integration via the App Store and native Klaviyo; Magento, WooCommerce and custom storefronts supported. |
| Multi-brand and multi-store support | Yes | Vendor states multiple storefronts can run from one platform with the right store, currency and context surfaced automatically. |
| Free tier or self-serve signup | No | Entry is €89 per agent per month billed annually, and rollout is assisted with a dedicated success manager rather than self-serve. |
| Enterprise tier pricing | Unknown | A higher quote-based tier is referenced but its price is not published. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- dixa.com
Technical profile details
Record ID
c95b05e1-b475-4b11-8f85-dc81380fbe92Canonical URLhttps://profiles.scribble.network/listing/dixa-c95b05e1