Snapshot
Continue to About ↓- What it does
- Crisp is a customer-support platform that collects website chat, email, WhatsApp, Messenger, Instagram, SMS and other channels into one shared team inbox.
More detail
- It also lets a business deploy an AI support agent trained on its own website, documents and knowledge base, and bundles a chat widget, help center, light CRM, routing, analytics and no-code automation workflows.
- It is sold as a subscription per workspace.
- Best for
- Small and mid-sized businesses that want a shared inbox and website chat quickly, teams that need omnichannel messaging (WhatsApp, Instagram, SMS and more) without stitching tools together, and teams that want to train an AI support agent on their own content.
- Pricing
- Flat subscription per workspace, billed monthly, regardless of conversation volume.
More detail
- Free: $0 forever, 2 seats, no AI credits.
- Mini: $45/month, 4 seats, $5 AI credits (around 90 automated conversations).
- Essentials: $95/month, 10 seats, $25 AI credits (around 450 automated conversations), adds the om
- Main limitation
- Businesses that need AI automation on a zero budget, since the Free plan includes no AI credits.
More detail
- Very large support organizations may also outgrow the included seat and AI-credit allowances.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Crisp is a customer-support platform that collects website chat, email, WhatsApp, Messenger, Instagram, SMS and other channels into one shared team inbox.
- It also lets a business deploy an AI support agent trained on its own website, documents and knowledge base, and bundles a chat widget, help center, light CRM, routing, analytics and no-code automation workflows.
- It is sold as a subscription per workspace.
What it helps with
- Customer conversations scattered across chat, email, WhatsApp, Instagram, SMS and other channels.
- Repetitive inbound questions consuming support team time.
- Customers lacking self-service answers when the team is unavailable.
- Limited visibility into support performance and customer satisfaction.
- Fragmented customer context across tools and past interactions.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Shared omnichannel inbox | Yes | Collects chat widget, email, WhatsApp, Messenger, Instagram, SMS, Line and Viber conversations in one collaborative inbox; omnichannel inbox is included from the Essentials plan. |
| AI support agent (Hugo) | Limited | Trained on the business's website, PDFs and knowledge base, built with a no-code workflow builder and deployable across channels; available on paid plans only and metered by AI credits. |
| AI credits included | Limited | No AI credits on Free; $5 on Mini, $25 on Essentials and $75 on Plus, corresponding to roughly 90, 450 and 1,350 automated conversations. Overage pricing is not published. |
| Knowledge base / help center | Yes | Create and manage help articles and a branded help center; included from the Essentials plan. |
| Support CRM | Yes | Built-in CRM for organizing customer data and past interactions. |
| Support analytics | Yes | Day-by-day metrics on support activity, CSAT and operator performance; advanced analytics are gated to the Plus plan. |
| Ticketing system | Limited | Customer portal with ticket creation and tracking is available only on the Plus plan. |
| White-labeling | Limited | Removing the 'We run on Crisp' watermark is available only on the Plus plan. |
| Integrations | Yes | E-commerce integrations with Shopify, Adobe, WooCommerce and PrestaShop; 100+ integrations are gated to the Plus plan. |
| Developer platform | Yes | APIs, Chat SDKs and API libraries are documented in the Crisp Developer Hub. |
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Evidence
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- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- crisp.chat
Technical profile details
Record ID
e9fb7947-a1bb-4da8-a147-e723e336cc8fCanonical URLhttps://profiles.scribble.network/listing/crisp-e9fb7947