Snapshot
Continue to About ↓- What it does
- Countly is a product analytics and customer-engagement platform that runs on your own infrastructure or in a dedicated single-tenant private cloud operated by Countly.
More detail
- It collects behavioral events from mobile, web, desktop, connected-device and server-side systems into one data layer, then supports analysis (funnels, flows, cohorts, retention, dashboards), in-product action (push, in-app messages, journeys, surveys, A/B tests) and AI use of the same data via MCP and the Cee assistant.
- Best for
- Product, growth and engineering teams that need behavioral analytics on raw event data and want it to stay in infrastructure they control, including regulated organizations that cannot use pooled multi-tenant SaaS.
More detail
- Also fits multi-platform products (mobile, web, desktop, connected devices) that want one merged user profile and insight-to-action in a single system.
- Pricing
- Flex (private cloud, dedicated instance) starts at $175/month, usage-based and priced by MAU with no per-seat charges
More detail
- billing is monthly, cancellable anytime, and includes a 14-day free trial.
- Adaptivity and Intelligence are paid add-ons on Flex, and the uptime SLA is also an add-on; exact add-on p
- Main limitation
- A small website that only needs free page-view counts, or a team that wants a BI tool over its own data warehouse rather than behavioral analytics.
More detail
- Also a poor fit for teams without platform-engineering capacity who choose self-hosted Enterprise, since the customer owns deployment, upgrades and its own security and compliance model.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Countly is a product analytics and customer-engagement platform that runs on your own infrastructure or in a dedicated single-tenant private cloud operated by Countly.
- It collects behavioral events from mobile, web, desktop, connected-device and server-side systems into one data layer, then supports analysis (funnels, flows, cohorts, retention, dashboards), in-product action (push, in-app messages, journeys, surveys, A/B tests) and AI use of the same data via MCP and the Cee assistant.
What it helps with
- Product data sits in a shared multi-tenant vendor cloud, which regulated teams cannot justify to security, legal and com
- Collection, analysis, engagement and AI live in separate tools with separate copies of the data.
- Web, mobile, desktop and connected-device behavior reads as separate reports instead of one user journey.
- Acting on a behavioral insight requires exports and overnight batches, so the moment to intervene passes.
- Changing features, flows or UI depends on app-store release cycles.
- Teams want their own models or copilots to reason over product behavior but cannot move the data to them.
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Self-hosted and private-cloud deployment | Yes | Enterprise runs on your own infrastructure, data center or air-gapped; Flex is a dedicated single-tenant environment in your chosen Google Cloud region. |
| Product analytics | Yes | Real-time events, sessions, profiles, views, alerts, dashboards, funnels, flows, cohorts, retention and formulas, with metric-first Drill. |
| Engagement and personalization | Yes | Push, in-app messages, journeys, A/B testing, surveys, NPS, ratings, Adaptive Variables and hooks. |
| AI assistant and MCP access | Yes | Cee answers plain-language questions; your own model or agent can connect via MCP. AI features may route data through the Countly AI Gateway (EU). |
| AI feature analytics | Yes | Measure adoption, cost, quality and performance of the AI features you ship. |
| Data governance at ingestion | Yes | Masking, hashing, transformations, consent management, PII handling, data-quality rules, retention and audit logs. |
| Cross-platform profile merging | Yes | Identified users are merged across web, mobile, desktop and connected devices; you can also keep profiles separate. |
| Intelligence capabilities on Flex | Limited | Funnels, retention, flows, formulas, crashes, Drill and Cee are a paid capability add-on on Flex and included on Enterprise. |
| Uptime SLA on Flex | Limited | Available as a paid add-on, not baseline; Enterprise includes an SLA with custom terms. |
| Independent review ratings | Unknown | No independent review sources were included in the evidence pack; verify third-party sentiment separately. |
Bot trust
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Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- countly.com
Technical profile details
Record ID
ac20982f-d9e9-4a25-a488-3e5a19c66054Canonical URLhttps://profiles.scribble.network/listing/countly-ac20982f