Snapshot
Continue to About ↓- What it does
- Chatwoot is an open-source customer support platform that merges live chat, email, WhatsApp, Instagram, Facebook and other channels into one shared team inbox, with a self-service help center and the Captain AI agent for drafting or auto-answering replies.
More detail
- It runs as US-hosted cloud SaaS or self-hosted on your own infrastructure under the MIT license.
- Best for
- Startups, SMBs and support teams that want an Intercom/Zendesk-style omnichannel inbox at predictable per-agent pricing, especially those heavy on WhatsApp and social messaging or with data-sovereignty needs that favor self-hosting.
- Pricing
- Cloud plans are billed per agent per month: Hacker $0 (up to 2 agents, 500 conversations/month, no Voice, Captain, help center, teams or automation, 30-day retention)
More detail
- Startups $19 (unlimited conversations subject to fair use, 300 Captain credits, no Voice or Teams)
- Business $39 (adds Voice, Teams,
- Main limitation
- Buyers who need SSO/SAML or audit logs below Enterprise tier, need non-US cloud data residency, or expect AI features on the free tier or trial — Captain requires a paid plan and credits.
- Record
- Living and monitored
- Reviewed
- Evidence
- Public web research
- Machine access
- Structured profile ↗
About
- Chatwoot is an open-source customer support platform that merges live chat, email, WhatsApp, Instagram, Facebook and other channels into one shared team inbox, with a self-service help center and the Captain AI agent for drafting or auto-answering replies.
- It runs as US-hosted cloud SaaS or self-hosted on your own infrastructure under the MIT license.
What it helps with
- Customer conversations scattered across live chat, email, WhatsApp, Instagram and other channels
- High volume of repetitive tickets that agents answer manually
- No self-service option for customers to find answers without contacting support
- Data residency or on-premises requirements that rule out some SaaS helpdesks
- Fragmented customer context across disconnected support tools
Capabilities
A practical view of what is available and where limitations apply.
| Offering | Available | Detail |
|---|---|---|
| Omnichannel shared inbox | Yes | Live chat, email (IMAP/SMTP, Gmail, Outlook), WhatsApp Business API, Facebook Messenger, Instagram DMs, Telegram, LINE, SMS, X and Voice in one queue; TikTok listed as coming soon. |
| Captain AI agent | Limited | Auto-answer, Copilot drafts, Memories, summarization, content-gap FAQs, Monitors and Triage; only on paid plans with credit allotments, not on free tier or trial. |
| Help center | Yes | Multilingual portals with custom domain and SSL, AI-powered search and multiple portals per audience; included from Startups, not Hacker. |
| Voice calling | Limited | Twilio Voice and WhatsApp calling inside the inbox, recorded and transcribed; Business and Enterprise plans only. |
| Automation and macros | Limited | Automation rules, macros, SLAs, business hours and agent capacity; automation rules are Business and above. |
| SSO/SAML and audit logs | Limited | Enterprise plan only ($99/agent/month). |
| Reporting and CSAT | Yes | Live view, conversation, agent, team, inbox and label reports plus CSAT scores and report export. |
| REST API and webhooks | Yes | Open API, webhooks and integrations including Slack, Stripe, Dialogflow, Google Translate and Linear. |
| Self-hosting | Yes | MIT-licensed; run on your own infrastructure. Captain on self-hosted requires your own OpenAI API key; vendor self-hosted premium pricing is unknown. |
| Non-US cloud data residency | No | Cloud hosting is AWS in the United States only; non-US residency requires self-hosting or discussion with the vendor. |
Bot trust
How confidently AI systems can verify this profile from public evidence.
—of 100
ChatGPT—/100
Claude—/100
This profile has not completed a Bot Score assessment yet.
Evidence
Where this record came from, when it was reviewed, and how confidently it can be used.
- Verification
- Scribble researched these facts from the linked public sources.
- The owner has not manually confirmed every field.
- Last reviewed
- Primary source
- chatwoot.com
Technical profile details
Record ID
03de3ae0-6c21-4744-b0fc-07303208ea36Canonical URLhttps://profiles.scribble.network/listing/chatwoot-03de3ae0