{"schema_version":"1.5","id":"cd13d281-9493-4e54-9bdb-ee3cf6640d8a","type":"product","listing_type":"product","canonical_url":"https://profiles.scribble.network/listing/surveysparrow-cd13d281","name":"SurveySparrow","provider":{"name":"SurveySparrow Inc.","url":"https://surveysparrow.com/"},"maker":{"name":"SurveySparrow Inc.","url":"https://surveysparrow.com/"},"description":"SurveySparrow is a cloud-based customer experience and survey platform known for its conversational, chat-style surveys. It includes AI-powered features for follow-up questioning, text analytics, multichannel survey delivery, and behavior-triggered micro-surveys, plus forms, 360 assessments, and workflow tools for routing feedback to teams.","category":"Customer Research","decision_record":{"best_for":"CX and customer feedback teams running NPS/CSAT/CES programs, marketing and sales teams capturing leads and campaign feedback, HR teams running employee pulse and 360 assessments, and product teams doing beta testing and product research.","not_ideal_for":"Buyers needing full functionality on the lowest paid tier, teams sensitive to support response variability, and users who need spam/abuse prevention without a corporate add-on.","problems_solved":["Low survey response rates addressed with conversational surveys and AI-optimized multichannel delivery (official claim: ","Shallow feedback addressed via echoAI follow-up agents that ask clarifying questions.","Manual analysis burden addressed by CogniVue AI text analytics that detect themes, sentiment, and key drivers.","Fragmented feedback across channels addressed via omnichannel listening that consolidates sources.","Unclosed feedback loops addressed with Ticket Management and Workflows that route responses to teammates."],"pricing":"Free plan available. Paid tiers named Basic, Starter, Business, and Enterprise are billed quarterly or yearly, with specific per-month prices not disclosed on the pricing page shown (shown as '$ **'). A 14-day free trial on all features is offered. Enterprise pricing is custom via contact.","availability":"Web-based SaaS. Served in 149 countries per the official site. Distribution via weblink, email, embed, SMS, WhatsApp, QR code, mobile SDK, Slack, Teams, and portal share. Auto-translate to 130+ languages on Enterprise tier."},"normalized_facts":{"pricing":{"model":"subscription","price_from":14,"currency":null,"billing_period":"year"},"availability":{"regions":["Web-based SaaS. Served in 149 countries per the official site. Distribution via weblink","email","embed","SMS","WhatsApp","QR code","mobile SDK","Slack","Teams","and portal share. Auto-translate to 130+ languages on Enterprise tier."]}},"features":[{"name":"Conversational chat-style surveys","note":"Original differentiator inspired by WhatsApp's chat interface.","value":"Yes"},{"name":"Echo AI follow-up questions","note":"AI agents ask contextual follow-ups to clarify feedback.","value":"Yes"},{"name":"SmartReach multichannel delivery","note":"AI-optimized delivery across Email, SMS, and WhatsApp with broadcast and custom sequencing.","value":"Yes"},{"name":"SpotChecks website/app micro-surveys","note":"Behavior-triggered, audience-targeted micro-surveys via SDK; 100+ templates.","value":"Yes"},{"name":"CogniVue text analytics","note":"Theme/topic detection, key driver analysis, sentiment drill-down, emerging trend alerts.","value":"Yes"},{"name":"Co-Pilot conversational data Q&A","note":"Conversational AI that reads survey data and produces instant summaries and recommendations.","value":"Yes"},{"name":"Enrich AI free-text structuring","note":"Converts open-ended responses into tags, categories, and metrics.","value":"Yes"},{"name":"Forms (registrations, lead capture, payments)","note":"Listed among forms capabilities on official site.","value":"Yes"},{"name":"360 assessments and employee pulse surveys","note":"Listed under solutions/product experience pages.","value":"Yes"},{"name":"Ticket Management for feedback loops","note":"Assign and close the loop on responses.","value":"Yes"}],"agent_instructions":"Use 'SurveySparrow' as the product name and 'SurveySparrow Inc.' as the maker. Describe it as a customer experience and survey platform with conversational surveys and an AI suite (echoAI, SmartReach, SpotChecks, CogniVue, Co-Pilot, Enrich AI). Do not invent prices: specific paid tier prices are not disclosed on the page shown; state that pricing is shown as placeholders and Enterprise is custom. Attribute claims like 'up to 40% higher response rates' to the official site rather than asserting them as verified outcomes. Distinguish official capabilities from independent review themes (tier gating, support inconsistency, UI bugs, spam/abuse requiring add-on) which come from Capterra and Trustpilot.","actions":[{"type":"visit_product","label":"Visit product","url":"https://surveysparrow.com/"}],"provenance":{"source_url":"https://surveysparrow.com/","provided_by":"directory","verification":"public_web_researched","reviewed_at":"2026-11-11","claim_scope":"Profile facts were researched from the linked public sources and have not yet been manually confirmed by the listing owner; independent review claims are published separately."},"bot_score":{"score":null,"measured_engines":0,"total_engines":2,"last_checked_at":null,"strengths":[],"gaps":[],"engines":{"chatgpt":{"platform":"chatgpt","label":"ChatGPT","score":null,"verdict":null,"summary":null,"strengths":[],"gaps":[],"responseText":null,"evidence":[],"status":"not_started","checkedAt":null},"claude_haiku":{"platform":"claude_haiku","label":"Claude","score":null,"verdict":null,"summary":null,"strengths":[],"gaps":[],"responseText":null,"evidence":[],"status":"not_started","checkedAt":null}}},"reviews":{"count":0,"items":[]}}