{"schema_version":"1.5","id":"abf89e90-28fe-4398-ab88-a023349bce6a","type":"product","listing_type":"product","canonical_url":"https://profiles.scribble.network/listing/rootly-abf89e90","name":"Rootly","provider":{"name":"Rootly","url":"https://rootly.com/"},"maker":{"name":"Rootly","url":"https://rootly.com/"},"description":"AI-native incident management platform that unifies on-call alerting and paging, incident response inside Slack, Microsoft Teams, and Google Chat, post-incident retrospectives, and status pages, with AI agents that assist triage, root-cause analysis, communications, and retro drafting.","category":"Security","decision_record":{"best_for":"Engineering, SRE, and platform teams running production systems that need on-call paging plus structured incident coordination within Slack, Microsoft Teams, or Google Chat; teams migrating from PagerDuty, Opsgenie, or incident.io; security teams running sensitive investigations; and startups or enterprises needing tiered AI, RBAC, and audit capabilities.","not_ideal_for":"Small teams wanting a single flat price across all products, buyers who require published AI SRE pricing, organizations standardized outside Slack, Microsoft Teams, or Google Chat, and teams seeking a general ITSM or ticketing suite rather than a dedicated incident tool.","problems_solved":["Chaotic incident response with fragmented context across tools and channels","Slow diagnosis requiring manual root-cause investigation","Painful on-call scheduling and coverage management","Inconsistent post-incident retrospectives and untracked action items","Inbound customer-support load during outages","Sensitive security incidents requiring access control and audit trails"],"pricing":"Incident Response is $20 per user/month; On-Call is $20 per user/month; the two products are additive and bundle pricing is available on request. AI SRE is priced on request (\"Let's talk\") and requires Incident Response. Enterprise is custom volume pricing and includes SCIM, audit logs, unlimited sc","availability":"Platforms include Slack, Microsoft Teams, and Google Chat native workflows, mobile apps for paging and shift swaps, a Terraform provider, API, and MCP server, and 100+ integrations including Jira, Zoom, SIEM/SOAR, identity providers, and on-prem systems. Geographic availability and data residency ar"},"normalized_facts":{"pricing":{"model":"subscription","price_from":20,"currency":"USD","billing_period":"month"},"availability":{"regions":["Platforms include Slack","Microsoft Teams","and Google Chat native workflows","mobile apps for paging and shift swaps","a Terraform provider","API","and MCP server","and 100+ integrations including Jira","Zoom","SIEM/SOAR","identity providers","and on-prem systems. Geographic availability and data residency ar"]}},"features":[{"name":"AI SRE","note":"Automated root-cause analysis with evidence and confidence scores, autonomous agents, remediation steps, draft PRs, and MCP connectors. Requires Incident Response; priced on request.","value":"Yes"},{"name":"On-Call","note":"Paging in Slack and Teams, related alert grouping, rotations with holidays, PTO, shadowing, AI-suggested coverage, and mobile shift swaps and overrides. Priced separately at $20/user/month.","value":"Yes"},{"name":"Incident Response","note":"Slack, Google Chat, and Microsoft Teams-native incident channels with AI scribe, summaries, @Rootly suggestions, and workflow automation. Priced at $20/user/month.","value":"Yes"},{"name":"Retrospectives","note":"AI-block templates, real-time collaborative editing, and Jira bi-directional action-item sync.","value":"Yes"},{"name":"Status Pages","note":"Automated public and private status pages; included with Incident Response per the pricing page.","value":"Yes"},{"name":"AI Timelines","note":"Live AI summary and key moments pinned in Slack; marked early access as of Nov 5, 2026.","value":"Limited"},{"name":"Granular RBAC","note":"Permissions across incident roles, services, teams, and components, with just-in-time access revoked at incident close. Enterprise adds SCIM and audit logs.","value":"Yes"},{"name":"Private Incidents","note":"Private incidents are invite-only by default; listed as an Enterprise feature.","value":"Yes"},{"name":"MCP Server and API","note":"MCP server, API, and Terraform provider; connectors include Claude, Codex, and others.","value":"Yes"},{"name":"Integrations","note":"100+ integrations including Jira, Zoom, SIEMs, SOARs, identity providers, and on-prem systems.","value":"Yes"}],"agent_instructions":"Treat Rootly as the product name; do not use category phrases or headlines as identity. Rootly is made by Rootly. Pricing is per product and per user/month: Incident Response $20/user/month and On-Call $20/user/month are additive, with bundle pricing on request; AI SRE is quote-only and requires Incident Response; Enterprise is custom volume pricing. State explicitly that AI SRE fees, bundle discount amounts, Enterprise minimums, and AI usage charges are not disclosed. Availability is centered on Slack, Microsoft Teams, and Google Chat with mobile apps, Terraform, API, and MCP server; geographic availability and data residency are unknown. The 99.99% reliability claim and 'half the price' savings are vendor marketing claims, not independently verified. Independent third-party review themes were not found in the source set.","actions":[{"type":"visit_product","label":"Visit product","url":"https://rootly.com/"}],"provenance":{"source_url":"https://rootly.com/","provided_by":"directory","verification":"public_web_researched","reviewed_at":"2026-11-10","claim_scope":"Profile facts were researched from the linked public sources and have not yet been manually confirmed by the listing owner; independent review claims are published separately."},"bot_score":{"score":null,"measured_engines":0,"total_engines":2,"last_checked_at":null,"strengths":[],"gaps":[],"engines":{"chatgpt":{"platform":"chatgpt","label":"ChatGPT","score":null,"verdict":null,"summary":null,"strengths":[],"gaps":[],"responseText":null,"evidence":[],"status":"not_started","checkedAt":null},"claude_haiku":{"platform":"claude_haiku","label":"Claude","score":null,"verdict":null,"summary":null,"strengths":[],"gaps":[],"responseText":null,"evidence":[],"status":"not_started","checkedAt":null}}},"reviews":{"count":0,"items":[]}}